Burger King — Restaurant in Phoenix

Called customer service in India was told the location manager would call about botched order where instead of getting two breakfast sandwiches hash browns and coffee they have me two orders of rock hard fried chicken sawdust, they never called. Two weeks in a row I had problems with this location. First time came in on a Saturday to get breakfast for 10 people at my work. Location was supposed to open at 6:30, did not open until 6:45. I was there right at 6:30. Employees inside ignored me. Went to the window because no one was answering at the drive through kiosk. Employee was right on the other side of the window doing something with the register, would not acknowledge me only thing I was asking is what time are you going to open. Waited at the front door until they finally opened at 6:45 received my food at 7:12, so I was there for 42 minutes before I could get my order. The next Saturday the my employees ordered from Mc Donalds but I didn't because I like the BK sandwiches so this time I waited and went around 8:00 AM. I ordered from a coupon, #8202, I believe, supposed to be two breakfast sandwiches, tater tots and coffee, they said they did not have coffee at 8 in the morning so I said what can you give me instead and they said Orange Juice, when I got to the window she gave me the total and she had changed me 40 cents extra for the OJ. She said she had to, even though I wanted covered but they had none. I told her to take it off then. She hands me my bag, I drive back to my jobsite and when I open out, it's two orders of fried chicken sawdust tots, no sandwiches no tater tots just over fried chicken parts. As I said, I talked to someone I could barely understand in customer service and she could not understand me because I had to repeat the story over and over. She offered to send me a coupon for a free whopper or have the restaurant manager contact me. I chose the latter and no one ever called me. Either get that location operating properly...

We seriously need a ZERO STAR rating option! Sat in the drive thru for damn near 39 minutes, was given cold food. Went inside to notify staff/management of the issue and an employee stood there staring at me with a small smile on her face for a few seconds before turning around and walking away around the corner then coming back 30 seconds later to repeat the same action.

Seems like she was conversing with another employee about how she wasn't going to be bothered with whatever it is I was there for. Finally got the attention of another employee, asked for a manger and informed her of what I witnessed and she shrugged it off nonchalantly then proceeded to provide the absolute worse customer service ever! None of those people seemed competent enough to even work in a friggin Burger King! 🤦🏾‍♀️ They were all standing around talking! NO ONE WAS WORKING!! When I walked out of there the drive thru line was wrapped around the building smdh it's a wonder that place is even in business! I can't believe people bother to go there! It was my first and LAST time! NEVER...

I chose to spend my free day and hard-earned money at this location, only to receive old, cold food. This is completely unacceptable. I understand this is fast food, and I don’t expect five-star quality, but paying customers still deserve fresh, properly prepared meals—especially in a time when prices are rising.

Receiving food in this condition is ridiculous, and I will be contacting your corporate office because I know there are specific time limits for how long food can be kept under a warmer. This level of carelessness is both disrespectful and lazy. Employees who think they can pass off stale, cold food as acceptable clearly have no pride in their work and no respect for the company or its customers.

The entire shift needs to be reevaluated to determine if they even want to work here. If customers continue to be served food like this and treated this way, you won’t have a business for long. I...