Burger King — Restaurant in Phoenix

Want through the drive thru, ordered a Ch'King sandwich combo, got it, parked, opened it up, saw there was NO SAUCE, took it inside and asked, "isn't there supposed to be mayo or something on this? .. there's no sauce .." They took it from me and THREW IT AWAY in its wrapper, "we'll make you another one". Ok well I wanted sauce. Not a replacement sandwich. I was actually on my way to a meeting, and didn't have time for this. I also don't appreciate the waste. I said of my sandwich they tossed, "I can take that. For other use." Meaning go home, add mayo. "It's of no use," they said. "It's not fresh, we put it in the waste bin." Right we'll see here's the problem with that. IT WASN'T YOUR SANDWICH TO SNAG FROM MY HANDS AND THROW AWAY!!! Once I paid for it, and it's handed to me, it's no longer your property. I came back for sauce. You couldn't step in the back, grab sauce, and squeeze it onto my sandwich. Here's the other problem. It took another FIVE MINUTES of me standing there waiting for the replacement sandwich. And I clearly saw someone refilling an empty bottle. Is that what this was?! The initial order would've been held up by you refilling the bottle so your guy just shrugged the whole thing off and figured he'd get away with adding no sauce? Just cause "oh it's empty, meh, I feel too lazy, yer good, here..." This is only my third or so visit to this location, so, sorry, you deserve a 1...

I haven't been to this Burger King in ages, mainly because I had a bad experience a few years ago. Seeing as how long its been since my last outing to this god forsaken place, I decided to give it another try.

Went through the drive-thru to pick up my mobile order and sat at the window for 6 minutes, which isn't bad when you're busy, but I was the only vehicle there. Nobody behind me and nobody pulled in while I was waiting. I end up being handed my food and the kid who is working there just hands me the bag and my drink without saying a word. Pretty rude to not even acknowledge me.

Now, onto the food. I get home and take a bite out of the mozzerlla sticks and they were just...room temp. A giant glob of breaded, room temp, cheese. I ordered a bacon melt and wouldn't you know it; they forgot to put the namesake topping onto it as well. No bacon at all. None, zilch, zero. I go ahead and take a bite out of my bacon melt and...it tasted like dirt. I immediately spit it out and threw it away. The fries would have been good, if they were at least warm.

When I tried to get a hold of someone for customer service, through the app and not in store, I was offered a $10 coupon to use on my next order. To hell with that. I'm never eating at another Burger King if this is the quality of their...

Me and my pregnant girlfriend had pulled up to the drive through and we had tried to get ahold of some one for a at least 3 minutes to the point of my pregnant girlfriend thought they were closed she was so enraged that she pulled over to the front got out I would have but she was so mad she left the car and my pregnant girlfriend had to go in and order because they wouldn't even tell us to hold or one moment pls the thing is is that I've worked in fast food when I was a child and younger it's not a hard job that's why they hire children to do it so if you can't do a child's level job pls don't even go to work it's sad the level of customer service you see these days nobody cares just like the guy who didn't care about letting us know he wasn't ready...