Dairy Queen Grill & Chill — Restaurant in Phoenix

Wow. BAD. DO. NOT. WASTE. YOUR. TIME. HERE.!! The manager has his underwear hanging out of his pants, the red headed counter guy could win any award for most unenthusiastic person ever. It was a Wednesday about 3pm, I ordered my food and 11 minutes go by. There were only 3 orders in front of me and every moved as if they were walking in 3 feet of molasses, slowly and with zero interest in getting the job done. Look at the video, they all gave off a vibe of "We don't want to be here" like they were cries for help. Jesus, I get 1-2 disgruntled employees here and there, regularly, but every single one of these employees/management seem like they were "medicated" and projected a palatable feeling in your establishment of truly hating ever second of me being there, like I was a nuisance and how dare I interrupt his quiet time. Never looked me in the eyes...I've felt more appreciated from an AI phone system that isn't even a real person. I used to work at @Diaryqueen 27 years ago and what a precipitous and continuous fall it has been. If you want me to bring Dairy Queen back to its former glory? I can. I WILL. #DairyQueen4Life...

Not sure exactly how to feel about it but I guess so-so. I got a chocolate chip cookie dough blizzard and was actually pretty excited about getting it. It was like a whimsical last minute hey this sounds good kind of treat for myself. And when I got it, it had a lid on top which I thought was odd. I’ve never been served a blizzard with a lid and I took the lid off and it was runny, So asked if it was a blizzard and the guy looked confused and I told him I’ve never gotten a blizzard that was so runny. And he told me that’s the standard and because it’s mixed with hot fudge it gets runny. So I was just like okay whatever I guess and I took it because there was a line of cars forming behind me. I was mildly dissatisfied because I spent $6 on this and it was less then what I expected and I felt like the guy serving me didn’t even really care. I normally go to the DQ off of bell and the 51. But decided to go here because it’s closer to where I live but I guess I picked the wrong location. I guess my Bf was right and if you go anywhere west of 32nd st you’re going to get less then decent...

I had the best most unexpected experience today at Dairy Queen. I went in through the drive thru to order a Oreo blizzard birthday cake. Once I got to the drive thru I was greeted by Wyatt who was very sweet. I gave him my card but to my surprise at that time the Dairy Queen was not able to take it. I was worried because I had my 4 children in the car and I did not have another method to pay for this cake that I needed for my son. Wyatt looked at me and said “I can’t turn you away , it’s a birthday cake. I will pay for it”. I was completely shocked and had absolutely no words. I really could not believe that was happening to me. I wish he knew how much that meant for me. I am stay at home mom and we live off of one income. He made my day so much easier for me. Words can’t describe how this experience made me feel. I am very thankful because he went beyond. He is an angel and I hope Dairy Queen recognizes this young man for paying out of pocket for a cake that was for a complete stranger. Thank you Wyatt for being so kind you really made our day. This has been forwarded to dairy queen...