Jimmy John's — Restaurant in Phoenix

2 times in a row they messed up he simplest order for my daughter. She gets the plain slim 6 which is just cheese. They keep putting avocado on it. I called to complain about this, and the woman who answered said she made that sandwich and there is no avocado on it. I told her its in front of me with avocado and I'd be happy to prove it. She then said that I could come back in because she can not refund the whole order and can't refund part of an order. I told her I didn't want credit because that's what they did last time, and I never got credit. I was then informed I have to come in to the store and place the order in person to receive the credit. That's the first time I've heard that said. She then said she'd take my receipt and give it to her manager to take care of it. When I asked what that meant since she already told me they can't refund whole or parts of orders. She then got combative and said that I needed to listen to what she said because she already told me. I told her she gave me conflicting information. She then hung up on me. Great customer service. Guess I'll never get that credit because I am never stepping into that...

Placed my order at 12:17pm, got there at 12:55pm & it still wasn’t ready. Young lady’s working were giggling and chatting instead of focusing on the few orders they had, as they weren’t busy at all. For example I added mustard to all my subs & as you can see from the picture it’s not there. Most importantly, I spent $75 dollars on three 16” Turkey Tom Sub combos & I had them cut in half like in the picture. Each half literally only had 3 super thin slices of turkey each. When I bit into it, I taste only bread & lettuce. In the advertisements they need to add a disclaimer stating that the sub pictures is not what you’ll get. Judging from all the positive reviews, they’re either fake or the staff is trained to not make the subs until the customer gets there, so that they can decide how to prepare it based upon the customers appearance & you can look through the reviews to see exactly what I mean by that. Do not waste your hard earned money on this restaurant. You’ll regret it. Better off making your own...

The food is always great at any jimmy John's but this specific location i have twice been displeased with the costumer service. First off today upon arrival the girl who made my sandwich was leaning against the wall with her hands down her pants and doesn't wash her hands before gloving up. Her customer service was trash she looked miserable which shouldn't be my problem leave whatever you got going on at the door. Then I numerous times spelled out I want a side of pickle spears and she hands me just a cup of pickles and I said I asked for an order of spears she not only gets an attitude another colleague speaks up and says do you want an order of them. My response was not now I have to get to work I emphasized what I wanted and am not paying yet again when it wasnt my mistake she can't do her job. Not a hard one at that. Shame on all of you for being more focused on yourselves and not the customer. Horrible atmosphere at this...