MOD Pizza — Restaurant in Phoenix

Could not have been more disappointed with this location. Ordered 2 Mod sized salads and 2 pizzas. One salad was the summer strawberry which comes with gorgonzola, when we ordered we politely asked to not have the cheese on the salad. Salads come to our table... Gorgonzola on it. Salad was taken back to the cashier and I nicely explained that we had asked for no gorgonzola on the salad. The guy at the register was clearly irritated by this, but did offer to remake the salad. Salad was remade, but was made incorrectly. It was just the spring mix and a few strawberries... No pickled onions, no cucumbers. $9 for a few strawberries and a handful of spring mix. We opted to just accept the salad as it was since they clearly were not happy they had to remake it the first time. Pizza was meh as well. The cauliflower crust pizza was burnt. Have had this crust at other locations and it has never come out like this. Couldn't even finish it, that's how bad it was cooked. The burger pizza also didn't have pickles on it like it was supposed to, which normally would not have been such a big deal but considering the other issues we had, it just added to the disappointment. Also picked up a can of sparkling rose with our meal and the amount of debris that was on the top was absolutely disgusting!! The cleanliness of this location was was not great, every single table was dirty, and trash cans were practically over flowing with trash. The restaurant was completely empty when we arrived so it's not like they were too busy to clean up. All in all just super disappointing, and definitely will...

Revised review: We headed to MOD for an early dinner and it was a good thing. There was no one else, place was clean, it was a definitely much better experience than at our last visit. I had a pizza loaded with veggies, Ron had his sausage pepperoni. We also had a garden salad that was way too big, but very good! I am glad we gave it another :)

Good concept, horrible hygiene. Tables are sticky filthy! First time there for me. The concept is awesome but the delivery not so much. The good things about Mod are the endless options to create an individual pizza for cheap and the speed of execution to make it. It's fast pizza as it gets. The not so cool is the actual dining room's experience. Each and every single table is absolutely disgusting, plain filthy. Same was true for the rest of the furniture. Ron and l sat down at a table, but it was sticky, waxed by filth. We got up and moved to another table. Same issue, the table was equally gross, very dirty. THEN! I Pulled my favorite dining weapon, a sanitatizer spray to wipe the table myself. My salad pizza was ok, but based on their obvious neglect of their customers' dining room, l am in no hurry to give them another shot. There is a lack of care/respect for us customers'...

We've been here tons of times and have never had an issue. Today the young gentleman helping us seemed brand new but was pleasant enough - but the girl working was extremely rude. I asked if they had fresh ricotta (which they used to) and they both said no. I then asked if they had fresh mozzarella and she chimed in saying that they didn't have ricotta (which is not what I had asked the gentleman). Another man walked in behind us and the girl told him they wouldn't be with him for a while because they were prioritizing online orders (which seems backwards if you have someone in person waiting for service). After they finished our order, the customer was standing there still unacknowledged by either employee. After 5 minutes the other customer left without ordering. We sat for 15 minutes and they hadn't even put our pizza in the oven, again prioritizing "online orders" - we used to love coming here, but the new staff (especially the girl working) made it an extremely poor experience. I understand if they were behind and stressed, but that never excuses being rude to people for no reason or not even acknowledging people...