Starbucks — Restaurant in Phoenix

Check your bank after buying! They admitted to double charging being an REGULAR issue they “can’t help with” so I was double charged and they told me to call corporate who they told me to dispute my charge. So I guess “Oops we steal from people sometimes,” you deal with it. They also have constant “electrical issues” that either shut down the store or the drive through, the screen not working (the image is just permanently sideways) & they are absolutely rude.

I went in and spent $20 for coffee and food and had to walk in because the drive thru didn’t have debit card function again (not a big deal, but def killed time I didn’t have). So I placed my order and stood by the pick up counter. Without provocation someone who seemed like a manger asked me if I had purchased something recently. I was confused because I was just standing there with an obvious intent of waiting for mg order so looked at the person who JUST rang me up and said calmly and confused “you did that it right?” To which she diverted her eyes, didn’t answer me or her. Then the (maybe?) manager said “oh well ok.” And she walked away. I say “I’m sorry, I’m confused, does it not show my order is in your system?” I was confused and worried so I asked “so is mine coming up? I’m confused.” She said “oh we have 5 online orders in front of you.” And walked away again. I panicked because she made it seem like I was in for a wait and I had to get to work so I asked nicely if they could please do mine really quick out of mercy so I wouldn’t be late for work and she gave me attitude and walked away again. If she couldn’t that’s fine but maybe tell someone “it won’t be but a few minutes but they really are bound to keeping the line of drinks.” But, no, just vague answers and attitude for me asking such a crazy question. I’d like to stress the place was empty and there were 3 cars in the drive through (lucky folks who had cash). There was a counter full of drinks and food that wasn’t picked up yet (which were both melting and getting cold, so I know I’ll never order online either). I’m just saying wouldn’t have been a huge burden to just be nice. I decided my time was more important so I asked for a refund. They didn’t ask why, offer to help me or even really say much. THEY ALSO DIDN'T TELL ME THEY COULDN’T REFUND MY TIP, which may have swayed my refund decision had they been people who cared at all about customer service. They just did the refund and I left. I then check my bank account & I was double charged and no pending refund. So, that’s now $40 taken out of my account. I called and after them looking up their charges they found mine. We determined it would probably be good to stop by and get receipts of the transactions and they “refunded” me just in case. When I got there they refunded that and informed me my tip was theirs. They also refunded me less than my order by accident so had to do another transaction.

That’s when they said that “recently there have been problems with DOUBLE CHARGING A LOT OF PEOPLE AND WE DON’T KNOW WHY” and told me to call corporate. So they openly admitted that “oops, we just steal money sometimes.”

SO, I paid $40 plus tip to go in, waste time & be treated like a jerk for nicely asking for some help & leave with nothing… and yes it was nice, not some entitled Karen taking out her unhappiness on strangers. Although I think that employee could use a few less gems in her tiara. This place is a complete joke. You’d think a multi-billion dollar company could afford to permanently repair their buildings, and swindle customers out of tips for ZERO service. As far as customer service, they need more training on how to speak words to human beings.

Update: because I don’t have a Starbucks account I was never refunded by corporate the additional $20 and the location has...

I really really appreciate the wonderful associates at the Starbucks on Bethany home and 16th street. I have been a customer here for a couple of years. They rock!

But... I ventured out and went to the Starbucks on 7th Avenue and Camelback...

Mr. Creighton, I believe you permanently lost some otherwise loyal customers at your 7th Ave and Camelback Starbucks location. I posted the following review on your Facebook page because what occurred was so blatantly inappropriate it could not be ignored. I hope you will share this with the store manager Sue Cerminar. I have been a loyal Starbucks customer for years. I have visited over 200 Starbucks locations in the United States, UK, Belgium and France. I have never been treated in the manner I was on Monday evening. I did not argue the point with the person who I have learned to be, Christine or Christina (the shift manager), I just quietly left your store. There were two other people at the table that were also offended by shift manager’s condescending behavior. They suggested that I will not see them at this location again. RUDE AND INEXCUSABLE CUSTOMER (NO) SERVICE AT 7TH AVE/CAMELBACK STARBUCKS LOCATION There are some Associates at this location that really don't understand the concept of customer service. I have decided to join others I have spoken with and cease to patronize this location. I generally go to my Starbucks on 16th Street and Bethanyhome Road. They are awesome and better trained at serving their customers! On Monday, February 2, 2015 myself and two other people, I do not know, were sitting at the long table working quietly and privately. It was about 7:58PM when a female associate came and started wiping it down with a cloth and about a minute later to the table and commences to place the stools upside down on top of the table right in front of us. The one person was sitting next to me and the other person was sitting across the table just to the right of me. The associate picked up a heavy metal stool and placed it upside down on top of the table just inches from my laptop and inches from the elbow of the woman sitting just across from me and to the right. She proceeded to line the table in front of me and the gentleman sitting to my left with upside down stools as if we were not even there. When asked why she was doing this with us still sitting here she stated that it was store policy to put the chairs upside down on the table. She was advised that it was only 8:00PM and the location doesn't close until 9:00PM. She stated that it was store policy and walked away. The woman at the table ask the associate for her manager's name and business card. At the time I left the information had not been provided to the customer who had asked three times. I have been to this location many times in the evening and I know that they don't start putting up the chairs inside the store at 8PM and certainly not when their customers are sitting at the table. For this person to tell us that it is company policy to put the chairs up at 8PM is ridiculous. It is even more ridiculous to say it to a regular patron. To learn that this person, Christina, is the shift manager is disturbing. My hope would be that she is not responsible for...

I first walked in went up to the register and ask to reload my Starbucks app. So instead of doing that first the girl took our order Starbucks app. So instead of doing that first the girl took our order and then I had to remind her that I wanted to reload my card. She didn't know how to do that so she had to get a manager... the manger was al huffy and puffy because she had to void the order and start over...She first asked me if I just wanted to go ahead and pay with my debit card on top of the reload.... which I did not as I had a reward to use fort one of the drinks.... we finally made it through the order process and transaction.... one of our drinks came up immediately, the other was made, well they had put the white mocha in it and the shots without mixing it...UGH, dull waiting about 10 minutes later, my drink cup had disappeared... then one of the braces asked me if I had gotten my drink yet. Obviously I said no. I told her I had been sitting there and it disappeared. So she remade my drink using the same procedure putting the syrup in dropping the shots and walking away and then coming back and putting the milk in. When I got my drink you could see a layer of white mark on the bottom of the cup not mixed into the drink like it should be. I also am a barista for Starbucks in another retail location. I never walk away from a drink. You pump the white mocha sauce in and while the shots are dropping use for all the bottom of the cup so that the white mocha is melted into the drink. And then you add your milk and your ice. I never ever walk away from a drink while I'm making it. I've seen Time After Time After Time in what I call a regular Starbucks stand alone is, they do just what I got today they pump the syrup drop the shots and walk away and do something else, and then come back and finish the drink. When you're served at my location love and care and attention is put into every cup that I make. I never walked away from my drink, ever. I see it through to its completion from pumping the first pump of syrup to the last shot of espresso, to the last scoop of ice, until it's handed off to my customer, personally. That's why my customers come back to me over and over and time and time again. I wont be visiting this Starbucks ever again. They were completely overstaffed but still didn't know what they were doing. I don't know how this location survives with the amount of business that I know that they do in the early mornings, during the work travel commute, being right next to the 51 interstate. The customers must wait forever. This location completely disappointed me and I...