Thai Rama — Restaurant in Phoenix

15 years ago I was a regular at Thai rama. They had the best dishes made with red or yellow curry. Yesterday I went for a late lunch and was shocked at how the exterior of the building looked. The fountain by the front door was beyond words. The big store sign that drivers see, looked as if it were ready to fall down. I said to my friend, with it looking like this should we still eat here? We decided to chance it. The servers seemed bothered that we were there after the lunch rush, so, the service had not changed, it was the same, LOL. The food quality is the important thing though right? The food was absolutely the same and as delicious as ever! Shrimp and chicken yellow curry to die for! The BEST coconut ice cream on the planet! Walking out I saw the broken fountain and sign again, the building is in desperate need of paint. People need to know even though it looks really bad- the taste of the food is REALLY GOOD and worth it! I hope they improve the curbside appeal to where it matches the...

After 25 years patronizing this restaurant with all of their glitches in service and successful efforts, I am no longer willing to support this business. After a 20 minute effort to put in a phone order from my car and a parallel effort of my wife to call from home, neither of us received the courtesy of someone picking up the phone. I showed up in person to put in a to-go order and two different people that I talked to gave no courtesy to my effort to order and both stated "we are too busy...". There is at least 5 good Thai restaurants in a 2 mile radius that are happy to provide me with dinner that don't make me feel like an annoying person seeking to drop $50 plus a generous tip into their P&L for the day. A simple acknowledgement of my effort to order and their poor response would have kept me a customer. I realize things get busy, I can't support their lack of respect for a long-term customer. They are not unique in their menu. When the service fails they are easily replaceable...

have been eating and take home for more than a decade...Monday I ordered some pork fried rice..it was terrible...I call on Wednesday under the assumption they might remember me and give credit for a new meal

But no way were they going to do anything...too late the unnamed manger said..he didn't even want to speak to me this is over a $10 item. my family and friends eat there at least twice a month...that will now stop

I will no longer offer thai rama as a place to eat the cost now is a lot more that 10 dollars loss now when you add all my friends, family, associates the annual loss of income to you will certainly be a hundred fold....I will record my experience on the internet in as many places I can find

all because the manager would not speak to me or refund $10.00 You gotta ask your self how many other times has this happen that you never hear about..those quite passive customers who just don't come back....that's how restaurants go out of business...lack of attention to the...