Starbucks — Restaurant in Pico Rivera

Kind of a sad experience. First of all some people constantly get better service than me. I would be in line and some of the employees will start an order for a person three to five spots behind me. Is this a way to coerce tips? I ordered a Matcha latte without milk. Only Matcha and hot water. Apparently this was hard to understand. Cashier: "so a Matcha latte?" I said, "No milk...so its not a latte." For some reason this blew her mind. Someone needed to help her. Then instead of charging me the "Latte" and subtracting the milk cost they charged me the Matcha latte full and additional Matcha 4x. Now coffee bean only charge a 1.80$: "its only Matcha and water." I still pay full price by including the difference I save in their tips. Its principle over cost. Bean hired people with common sense while these other barista at bux have no sense and just follow models given to them. This is why it is sad...our young people can't think for themselves. BTW for the cashiers who don't wash their hands after touching cash and getting coffee...look up the word fomite.

2/22/2023 Started coming here because my mom likes the tea. The girl with the decorative animal ears at the drive through always gives me something wrong with my order: cold wraps or wrong drink. There is a girl with glasses and tattoo on arm that lied about the size drink i ordered. The next day i put the same exact order in and got the size i wanted, both orders cost the same. Due to this, i never tip. Although, there is a taller than average guy that i always see with a beanie and has a beard that never have gotten my order wrong, which i would tip in hand so no one else but him gets it. Plus he is always courteous. Recommendation: always ask for receipt or check your goods before leaving. I do not recommend drive through, even during a slow pace at 0530ish they still...

Worst Starbucks to go too…. I ordered a matcha Frappuccino, and a mango dragonfruit. The cashiers were very nice when they gave me my drink, but the moment I tasted my drink, the matcha was completely melted and usually when u order a Frappuccino, there’s suppose to have a crunchy ice texture, apparently mine doesn’t. Then I was waiting for my daughter’s mango dragonfruit. Turns out the reason why I couldn’t see it was because her drink looked like pure ice water?! I complained about this, but they made an excuse that they didn’t have the fruits right now, that’s fine with me, but then by the corner of my eye, a guy ordered the SAME drink as me. Like why didn’t you just say that u didn’t have enough ingredients? How is it called a “mango dragonfruit” when it looks like ice water?? This is not acceptable so I hurriedly refunded. I understand that u guys are low on ingredients and have just moved but, u could’ve just said that you don’t have enough ingredients. How is the Starbucks drink a drink without all the ingredients together?? Excusing urself with, “sorry we don’t have enough ingredients” is just pure stupid.. They know that a lot of people order from them and they’re not even prepared FOR the...

I came on here to leave a review of my most recent visit but I see I left a good rating review 3 years ago.

May I echo myself and say that with so many locations and my personal debate of buying coffee and where to throw support, etc it is always good when you treat yourself once in a while and if you have a chance , visit this location. For one thing, this location has always been clean, safe, friendly and honestly a breath of fresh air in comparison to several other locations. Thinking back to that review from 3 years ago, I remember feeling very valued through the drive-thru and similarly I was rather appreciative of the crew yesterday which included Sophia and now I'm forgetting her name but she assisted us with questions regarding the Rewards on our app. Sophia was sweet, friendly and helpful. It's always a pleasure when you're not dealing with someone who isn't rushing or annoyed in helping you, also to be listened to, so thank you. Look forward to returning, probably more often now that I am aware of...