Howard Johnson by Wyndham Pico Rivera Hotel & Suites — Hotel in Pico Rivera

I can't even begin to describe the lack of disappointment with this property and my stay here at this hotel. We booked via Expedia which had shown much nicer photos which had encouraged to choose and book this hotel, only to pull up after a long roadtrip and be hugely disappointed.

First of all, the property itself turned out to be similar to a Motel 6. We first went to check in which was through a very tiny 3×5 foot window that says "Night Window" even though we arrived at 11 AM. Their hotel registration lobby was completely wrapped off with CAUTION tape which should have been a sign to leave. We continued to check in via this "Night Window" which was being employed by someone who spoke little to no English.

After check in, we proceed to our room to settle in and take a shower. After opening our door we see what again is similar to a Motel 6 which did not appear that was in the original booking images. We go to put our belongings down and take a shower. As one of my friends goes to enter the shower we discover the stains below in the images on several of the towels. They resemble stains of number 2 fecal matter with skid marks on one of the towels. This had us extremely repulsed. We went to ask for new towels which they did not see happy providing and those towels have hairs all over them!!!

After this, we decided we would go to Target about a half mile away to purchase our own towels just to take a shower. Can you imagine this!?! Having to purchase towels on a road trip when you visit a hotel because their "fresh bath-towels" have fecal matter stains on them?? This hotel should definitely be shut down, investigated, before people get sick from staying here.

Also, in the photos below is a picture of the headboard which has "Snot" on it! I've never had an experience like this staying at dozens of hotel/motel's in my time.

There was also no speaking to any hotel staff about these issues since no one spoke English.

Moral of the story : DO NOT STAY HERE - save your time, money, stress and health. This hotel should be investigated by the health department and...

We picked this hotel because we got a decent deal for a long weekend trip, but I would never stay here again. When we walked into the room there was an extremely strong odor, it smelled like cat litter. After being in the room for about a half hour I called the front desk to see if there was anything they could do because I couldn’t stand the smell any longer. The gal from the front came to our room to check it out, she was very kind, but she said there was nothing she could do. She told us that the room smelled like all the others but because our room was back in a corner and there is no airflow so the odor was stronger in our room. She informed me that all the rooms were full but if the smell was still bothering me the next day to call the front desk and they could possibly switch my room. The next day the odor was just as bad so I called the front desk to see if I could switch to any other room but I was told they were full and there is nothing they could do. I would have understood this but there was obviously several vacant rooms, during my 3 night stay there were maybe 5 cars in the parking lot at any given time, even at night. And in our second night we got back to the hotel about 8pm and I noticed out of all the rooms only 2 or 3 had any lights on. They could have switched my room or tried to help, terrible customer service....besides the terrible smell our room was fairly clean, however, after the 1st night the maids took our top blanket so we had to sleep with only two sheets. I definitely do not...

Terrible customer service and poor facilities!!! Truly, think twice before booking here... I made a reservation requesting a double room located on the first floor for easy access for a disabled person. When we arrived to the hotel, i got a room on then second floor just because they didn't took the time to check my request. Obviously i complained to the person who seem to be in charge to solve the problem since i wouldn't get any refund due to cancellation. The only solution that came to mind to this unproffessional person, was to offer me a one bed bedroom and rent me additional beds. How thoughtful, pay for two extra beds in addition for what i've already payed to accomodate 4 people! Finally she seemed to realized my disconfort and gave us the "2 beds" but, only if i'd carried them to the room... When i thought the problem was entirely solved, I just realized that the nightmare had just begun. "The beds" were worse than those offered in jails, it seemed to be a wired frame folded in a thin sheet. Also, she refused to give me sheets for the beds with an expression in the face of already had made me a big favor. It was a long night of pure disconfort, finishing the nightmare with the poor breakfast they include to their guests.. no bread, no milk or juice. Absolutely NOTHING!!! For real, this is one of the worst service i've ever experienced and hell, i...