came into El Diablo Burritos later in the afternoon expecting a quick, decent bite—but instead, I experienced some of the worst customer service I’ve ever encountered. The second I walked in, I was greeted not with a smile or even basic acknowledgment, but with a dirty look from the three staff members who looked around 30-40 years old behind the counter. I brushed it off and continued to order politely, saying “please” and “thank you,” but was met with a blank stare and an eye roll in return. There was no attempt to be welcoming or professional—just clear annoyance, as if my presence was a burden. At no point did anyone speak with kindness or make an effort to fix their attitude. I left the restaurant feeling disrespected and uncomfortable. This level of rudeness is unacceptable, especially in a customer-facing job. I cannot imagine the nerve of these older women because at this age you should know basic respect this encounter was extremely immature and something I would expect for my 10 year-old nephew. I won’t be returning, and I would not recommend this location to anyone who values even the most basic...
Read moreThey make good burritos! I forgot to take a picture but the meat portions are HUGE. In fact, i would say a bit overpowering. Meaning the burrito was mostly meat! I had short rib and it was delish, but i kept thinking i wish there was a bit less meat, and more beans, rice, pico, sauce, corn. I hate to even bring this up cause its like rare that places are so ample, but the massive amount of meat created an imbalance in my burrito. Nonetheless, it was good. Half of it is in my purse now for lunch today! Special shout out to the girls that were patient with me...
Read moreI have been to this Diablo location several times and I'm not usually disappointed. The service is good, nice energetic people working the slide assembly line. My kids love the food and they can be tough. Only caveat: I eat Vegan, so everytime order, I make that clear. But, I always have to restate that as they ask me my choices from a list that is clearly not vegan-friendly(pork cooked beans, what type of cheese I wanted). I don't get mad, just have to be diligent in what they load on my burrito. We will be back again, it is a great option for my...
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