Burger King — Restaurant in Pinson

31Aug23 Update 3PM-3:45PM Dine in. Took 20 minutes to get my order after I placed it. I was the only customer in the dining room when I ordered, wasn't in a hurry and was enjoying the AC, but then 3 consecutive customers who I saw leave after I sat down evidently got tired of nobody taking their order. When I did finally get my order, I just sat there slowly eating, waiting to see how many more customers would walk out without ordering...I saw two slow take outs in that time. 20June23 update 2:50pm Walked in. Waited at front counter for 12 minutes before my order was taken. The 2 workers who weren't the manager saw me but didn't attempt to take my order; they instead went out the back door. The manager finally saw me and said he'd take my order. I sat watching a shouting match unfold in the kitchen, about someone's baby. Watching the timer count on the order until it was finally cleared at 13minutes. After waiting another 3 minutes, my order was handed to me . Fun times... 02May23update It's all fun and games until you're the 4th employee smoking and joking beside the dumpster at the back door @3:39PM with 3 cars in the drive thru, the first of which sits at the menu board 10 feet away. Yeah. I've rarely seen that many employees at this location at that time of day, so....tick, tock. 07Jan23update Ordered via app. Arrived to pick up 15 minutes later. Waited in drive thru 23 minutes for a 3 burger and fries order. Staff laughing, having fun. Absolutely unconcerned whether anyone in drive thru is thinking they've been forgotten. This business model definitely reminds me of all the local Hardee's locations that are now out of business. Pathetic...

09Aug22update This location started out terrific but has progressed beyond pathetic. From sticky dining room floors to boomboxes in the kitchen, I tolerated it all because Flame Broiled. However, locking the doors at 4PM and forcing every patron to use the drive thru earns the beyond pathetic comment. This tactic is a COVID years excuse to now allow short staffing and remain open. Fortunately, other options exist in this small town and a new restaurant is opening right next door. How convenient. 22April2022 update Dining room is now open but the wait times have drastically increased as compared to 6 months ago. Drive thru waits appear to be abnormally slow compared to the local burger joint next door. The fries I just ingested were hot and salty but had the consistency of twice fried fries. The Whopper had an obscene amount of mayonnaise slathered upon it. The tomato and lettuce were acceptable. So too was the bun. All in all, this was my 3rd attempted but first successful visit this month. At this point, I believe this location isn't focused upon fast service. Perhaps kisoks for orders and robots for preparation would increase efficiency and revenue. This location has to be showing...

DO NOT BUY FOOD FROM THIS RESTAURANT!!!!!! The burger king in Pinson AL needs new management and customer service training ASAP. On July 28 2023, (3:30PM) I arrived at the Burger King there and I waited 15 minutes before someone took my order. For starters me and a brand new staff member arrived at the same time at the restaurant.

Oh... how I know it was a brand new employee..... Because the manager was so loud and unruly that she forgot customers in the restaurant was present. She also stated that no one shows to work and nobody likes this job at that particular restaurant.....all while clocking in the new employee. Smh

The manager ( which was on her phone) clocked the staff member in and never acknowledged me or asked if anyone took my order. So I waited another 10 mins and she came back (on the phone) and asked if anybody took my order......I responded no. She then proceed to go outside like I never said anything.

After that, the drive through employee then decided to take my order after seeing me standing for 20 mins. In the middle of me giving my order to the drive thru employee...the manager came back yelling I THOUGHT U SAID NO ONE TOOK MY ORDER. I told her no again, I never said that. And then she then proceeded to imply that i was lying and making false statements. She embrassed me in front of the entire store.

PLEASE. If anybody read this.... do not go to this restaurant. The manger does not care about you...

This is an honest review, I will suggest you to save your time and money by not going to this location the employees there are so rude, last time I was there I went inside to order and the girl on front counter was taking to other 3 crew member I waited there about 4 minutes waiting for my food she was talking about an argument she had with some girl, she took my order and gave me my cup so I went to go get my drink and they had no straws so I told her, you are out of straws, and she told me, yeah we know we keep them here, with a very bad attitude and she didn't gave me a straw then finally the girl on drive thru gave me one along with my food. Today I was there around 10:05am I was not in the mood for breakfast so I ordered the number 16(original chicken sandwich) so she gave me the number 6(burrito) and I told her ma'am I ask for the number 16 not number 6 so she look at the menu and told me is not lunch time we don't have that so I told her but that is supposed to be available for lunch and breakfast and she said no is not we don't serve lunch until 11am and she laughed at me. I told her just cancel my order I don't want anything and I walked away, as I was opening the door I heard other employees laughing. I already called BK Head quarters I hope someone does something about this, I will never go back to this location I just go to Jack's next door and I will recommend you to...