Walgreens — Local services in Pinson

I’m a health psychologist and newly minted pain patient due to failed emergency back surgery and patient abandonment. I’ve run into more horrors than I ever thought possible as a pain patient but the most common is the look of disdain doctors, nurses, and pharmacists give me when they find out I’m a pain patient daring to seek medical care. Today was the worst though at this awful Walgreens in Pinson. My pain doctor had just prescribed a new medication hoping we could relieve some pain and I’d be able to sit up for longer than 20 mins without going into level 10 pain and then I can do PT to learn to move again. I called my regular Walgreens and several other pharmacies to see who had it in stock so I could do more in my PT appointment tomorrow and be able to return to helping my own patients next month. The Pinson location said they had it, so my doc sent it electronically as she was closing. I saw there was an insurance issue so I called again and was told it required a PA, an obstacle I’d encountered before so I simply paid cash if I couldn’t wait, so I asked how much it was out of pocket, and the pharmacist said $200, so I timed my meds just right so that I could be in the car for an hour even though I was majorly pushing my limits. When I arrived the tech squinted her eyes and glared in judgement and said she wouldn’t fill it, so I informed her I’d just spoken to the pharmacist who came over and squinted and glared as well. I wonder if they practice that dumb face with each other bc it was identical. She said Walgreens had a policy where they only allow cash payments if the PA is denied to which I said no I’ve done it before with another controlled substance and asked why she let me drive all the way to the country in pain if she had no intention of giving me my meds and she said she didn’t know I was coming. So I called corporate to open a case on her and searched for the policy but couldn’t find anything and I walked back in and called her on it and said she was discriminating against pain patients, another woman said, “mmmhmm,” nodding in agreement, so clearly this is common practice for this location. The pharmacist said she was canceling my entire prescription so I picked up my phone to record her so I’d have proof bc pain patients are never believed so we get pretty diligent about keeping records. I later found out she is allowed to refuse my meds if she feels like it as a quiet Walgreens policy, but I’m not so sure about canceling them - I’ll find out. Regardless I’d recommend you avoid this Walgreens if you’re a pain patient as I’m now in ten times more pain from driving an hour, going into fight or flight, and being left without the medicine that would have helped me learn to move again tomorrow, and if my doc believes me it will be two days before I can obtain them at my regular pharmacy who was horrified by how I was treated. I’m very sad for all of us that disabled people and pain patients are treated with such disdain especially since my speciality is treating medical gaslighting and trauma. You can’t treat trauma until you’re safe, and when you’re a pain patient you’re not even safe with those who took the job to heal you…in fact they’ll let you suffer and die without a second thought. I hope they all get to experience one day what they put us through on a daily...

This is the Worst Walgreens in Alabama! for two years it had been hell trying to get my Medicine filled .some times the say after being on hold for in my case 50 minutes that my Prescription is ready for pick up.They you drive 9 miles only to find the front door sign sayes to go to the drive through. Today like any other time there is 10 cars waiting in The Line after 23 minutes one car pull off THIS PHARMISIST is one of the most unprofessional PHARMISIST in the State of Alabama In the history of PHARMISIST. I have heard her say I am not going to loose my License for anybody ! Aside has now been an hour and the Truck in front of me just Pulled away .now we are thw 5th car in line it has been 1 hour and 23 minutes in line and we are still in line. This Walgreens bought out Winn Dixie and now it is much worse here they could ot was they couldn't handle what they had and now its hell .So Please go to a MOM AND POP DRUG STORE AND SAVE YOUR LIFE YOUR BLOOD PRESSURE WILL BE MUCH LOWER .AND YOU WANT BE FULL OF CHEST PAIN ...RUN FROM THIS WALGREENS IT is Hell ...and now they can't find my prescription after 1 hour and 33 minutes to get to the drive through window and they can't find my Medicine. It is not health for a person with heart problems to set in a line for 1 hour and 33 minutes and then they can't find my prescription.. If you don't believe what I am saying just bring you prescription here and see for yourself just like these 10 cars and Trucks did today and by the way there are now cars wrapped around the building.and I am still sitting in front of the...

On May 20, 2025, I ordered my medication. I returned to the pharmacy to pick it up on May 31, 2025, at 10:30 AM, only to be told that it wouldn’t be ready until June 1, 2025 — a full 11 days after the original order date. I expressed that this was unacceptable, and I was told to come back in 20 minutes.

When I returned at 4:31 PM, only one of my prescriptions was ready. I was then told the rest would still not be available until the next day. At that point, I asked to speak to a manager and was directed to Grant, who was overseeing the pharmacy at the time.

Unfortunately, my experience with him was also disappointing. He interrupted me repeatedly while I was speaking and was extremely dismissive of my concerns. Rather than offering a solution or a sincere apology, he provided a list of excuses for the delay — none of which justified the extensive wait time or poor communication.

This level of service is unacceptable, especially when it involves important medications. I hope this feedback is taken seriously and that steps are taken to improve communication, accountability, and professionalism in...