Flame Broiler — Restaurant in Placentia

Terrible customer service, I ordered a Works Bowl at this location at 2:30 PM today. I specifically asked for no onions, the middle aged female cashier could barely speak English and misinterpreted my order as double onions. When recieved my order I alerted her of the problem since I have an onion allergy and took it back to the chef who could also barely speak English. He proceeded to pick off all the onions and douse the bowl with "magic" sauce as if nothing had happened. Again I reiterated to them that I cannot eat anything that has onions or onion oils. The poor English speaking women said it's good as if I had not watched the chef. I am in a rush, and for that reason I proceeded out the door, wasting my money on an incorrect order that rendered it inedible to me. I'm extremely upset and will no longer be visiting your locations if this is the type of service I should expect! I tried contacting corporate and they were completely useless as well, apparently they cannot do anything since they are individually owned. This is absolutely wrong and because of it, I will no longer visit any Flame Broiler...

Health eating option with friendly service.

The food is what you would expect from any Flame Broiler. Served just at the right temperature. Didn't have to wait too long. Cooked fresh.

This is one of the largest Flame Broilers I have been too. Plenty of seating indoor illuminated with plenty of natural light. Bathrooms were clean. However during our visit there was somewhat of an interesting odor that didn't really belong in a dining area. The dining area could benefit from ventilation.

Service was friendly and welcoming....

Something doesn't look right guys when you walk in. Not sure it was Flame Broiler, or Asian Broiler. Usually with a franchise you are contracted to look like the Restuarant and use there products. But a lot of ther time the franchisee gets cheap and buys cheaper products. The store didn't look finished and it smelled funny. I didn't see a good grade at all posted up. And speaking of which, the meat had a different taste. It just didn't...