Chipotle Mexican Grill — Restaurant in Plain Township

Subject: Concern About Food Safety Practices at Chipotle – Johnstown, New Albany, OH

Dear Chipotle Team,

I’d like to bring to your attention a concerning experience I had at your Johnstown location in New Albany, OH, on the evening of August 30th around 9:15 PM.

Although the store was scheduled to close at 11:00 PM, we noticed that the team had already begun closing procedures—chairs were placed on tables, and food prep areas were actively being cleaned with chemicals. While ordering, we saw that the food service area had cleaning liquids present, and during the preparation of our burritos, the food came into contact with surfaces that had been recently cleaned with these substances.

This raised serious concerns for us about the hygiene and safety of the food being served. We politely asked for a remake to ensure proper food handling, but the situation left us feeling very uncomfortable and disappointed.

This experience did not meet the standards we expect from Chipotle, and unfortunately, we’ve decided not to return to this location. I hope this feedback helps improve operational and food safety practices, particularly during hours when customers are still...

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