Stacks Pancake House And Grill

Good food but service was horrible. We made an order through DoorDash only to get half of our order. Our dasher called to let them know but they refused to assist and kept saying they gave us all of our food. I ended up called and asked to speak to a manager but the lady who picked up the phone immediately put me on without even telling me she was putting me on hold and then someone else came on the phone. I asked her if she was a manager and she said no. So I told her I needed a manager and refused to give me a manager. She kept saying that she took my order when my husband called even after I told that we never “called” in an order. We ordered online. She continued to be really rude and I told her I have my receipt to prove what I paid for ($45 worth of food that they were refusing to give to me). I ended up telling her that I was going to show up with my receipt and they needed to fix this issue and that’s when the lady in the back starting telling someone else that I was threatening to go over there. The lady I was already talking to ended up cursing using the f word when FINALLY a manager came on the phone and resolved the issue.

NEVER experienced anything like this so it’s so unfortunate that because of two uneducated and rude women that I had to give this place a negative review.