Starbucks — Restaurant in Plainville

I suggest taking the drive to other locations if you walk in and see Cathy. The other morning I ordered a mobile order at home, drove a whole town over and when I got there it had already been 20 minutes later. After 5-10 minutes of standing inside inside without even being acknowledged, one of my drinks finally came out. Cathy threw it up on the counter didn’t call a name so 5 other people came to check if it was theirs(all who ordered at the counter after I got there). Turns out it was one of my two drinks I ordered. I politely asked if she knew if my other drink of my order would be ready soon(my sons graduation was that day or I would never). She looked up rolled her eyes and said eventually. Another 10 minutes went by so I went to the register to ask for a refund, I really had to go at this point. I was offered an iou not my money back. So I continued to wait. Finally another 10 minutes goes by and after everyone else who ordered after I did got their drinks she finally gave me mine. Almost an hour after my mobile order I finally had 2 drinks. Never again, I miss...

My rating for this Starbucks location is entirely dependent on what time of day/what day of the week I go. Typically I'm there on weekdays in the afternoon-- the baristas that usually work these shifts are great. Super friendly, and get my orders right with nearly 100% accuracy (and even if something is wrong or missing, they never give me any problems about it). As for the baristas that I usually see on weekends/in the morning through the week, I cannot say the same. I've gotten coffee that was downright undrinkable from the morning baristas, and drinks that were just...bad...from weekend staff. Having known the intimate details of working for a coffee chain from someone close to me, I can pretty safely assume that management knows who excels at their job and who can use some more training. I would recommend putting some more time into the latter, and let it be known to the people who deserve it that they're doing an...

Horrible experience. Cashier gave me attitude for nothing and gave me someone else’s drink in my personal cup, and dripping down the sides, and then the other coworker who was in the bathroom and didn’t see anything tried to blame me by saying I rushed them when I hadn’t asked for my drink at all. She was just making things up. I verbally pushed back on each false accusation, and since they didn’t take accountability for their mistakes, have little customer service skills and zero deescalation skills it got very out of hand. These employees expect you to put up with their attitude and mistakes and then tip them with a smile. Not going to happen. It got so out of hand another customer got involved and regretted it. I was scared and left shaking, but I got my refund and I’m glad I stood up for myself. Will...