Tong Sing Restaurant — Restaurant in Plainville

I live in the delivery area of this restaurant and have been using it for probably 20 years now. Out of all the local Chinese restaurants, it was always my favorite. However, lately, the quality of the food has really gone downhill. It seems like more and more often anything fried is fried to the point where it is dried out and almost leathery inside. I received chicken fingers that were fried so dark the outside looked like leather and the inside was just completely dried out. Same with true with the egg rolls, looks like they had been left in the fryer for three extra cycles. The other thing that bothers me is this restaurant has always had free delivery if you live within a certain radius. They have ended that and now not only do you have to pay for delivery, but they request a tip for the delivery driver. Nope. It's one or the other. If you deliver for free and I'm satisfied with the service, I will tip as I always have. But if I have to pay for delivery, that is the tip. They raised their prices Quite a bit recently which I understand because everything has gone up, but at the same time their prices went up the quality went down. I'm hoping it's temporary because they were always such a good restaurant. Because it is authentic Chinese, the employees speak and understand very little English so it's been very hard for me to tell them that the fried items have been way overcooked. I'm sure I'll try it again and give them a shot again, but the last two orders were overcooked so much they were...

Almost sorry to do this. Normally, decent Asian fare. However, the quality of the food has been steadily declining over the last two years. Last night was the deal-breaker. A bland watered down sauce, half cooked meat, and flavorless hot & sour soup. Called with my concerns only to be told we would get 10% off next order. I do not need $4.00 that badly. They lost an often ordering family of patrons simply because they were either too cheap or lazy to give us what we ordered. No exaggeration, it was awful.

( Post Script: Felt bad about a negative review and ordered from them again. Everyone deserves another chance, right? In this case, not. Even worse than before. Prices went up and quality is non existent. Called to tell them they failed to give us food that we paid for. All of a sudden she can't speak english. Do not bother. Main Moon up the road in Farmington is worth your time...

Ive been getting general tsaos chicken for 28 years. Heres my take; Egg roll 10/10 i have no idea what goes into an egg roll but it was delicious. The wrap was light and crispy. It was smaller than most make it BUT top 5 best eggroll ive ever had. General tsaos chicken 7-8/10 some places you get crunchy bread. Im pleased to say I had all meat. I didnt ask them to make the sauce spicy so the sauce wasnt my favorite. I think the way they make it it needs to be spicy. Crab rangoon10/10 same reasoning as egg roll. The fried rice 1/10 it has no flavor. Its cooked fine. But flavorless. I mixed the general tsaos sauce in and it was fine. Because the rice was flavorless and its a big part of the meal it gets the 3 stars. Otherwise it...