Nekter Juice Bar — Restaurant in Plano

As the craze for Acai bowls began, I was a huge fan of this place. I would frequent there a lot, and enjoyed their product. However, as I started venturing out to other competitors of theirs, I started to realize just how lackluster their products are. Essentially, these are bowls made to look healthy, and are in reality nothing special. Great for people who haven't had these types of bowls before, but there are much better options out there (Vitality Bowls down the street is stellar!) which has unfortunately led to me no longer frequenting this location. If you're new to this niche, it's worth a try. Ultimately though, these are basically the great value versions of Acai Bowls. Great at face value, lacking in nutritional content and wholesomeness.

Edit: I just received a response from ownership regarding this review. As you can see below, rather than attempting to hear out my review and understand customer expectation, they chose to shift blame at me. Could it be that I recently tried a different establishment, a direct competitor of theirs, and discovered just how much Nektar is lacking? You be the judge. Personally, my goal in these reviews is to inform people regarding the products of certain places that they may desire. If leadership of this juice bar chose to field this review with resentment and a lack of self-awareness, that's on them. I firmly believe this tells you all you need to know. Your feedback is unwanted, they only desire your money. For this reason, I adjusted my review from a three star to a one star. I would suggest trying...

Arrived 30min before closing. Nigh sigh from Nay, the only visible employee working, who didn’t make any eye contact or made any effort to acknowledge we were there. Waiting at the register looking down until we decided to ask him for our order. Told us our total and walked away to make the food. Took his sweet time, walking in slow motion. Made it abundantly clear with his body language and facial expressions he was pissed we were ordering because he was hoping to leave earlier.

While he made the food, 2 other guests came in, waited in line, then left as it was taking a while and he didn’t acknowledge they were even there.

He handed us our order 10min after close, and we saw hair inside one of our bowls, which was closed in to-go containers. When we showed it to him, again without any eye contact or any words, his only response was “I don’t see any hair”. We pointed to it, he shrugged and started typing into the register something. A few minutes later, he hands me a receipt.. giving us a refund.

Terrible attitude, terrible service.

This franchisee needs to re-evaluate his employee selection because I’m certain any drops they may be seeing in sales can be directly attributed to the bad...

I'm sorry to say that I finally had a negative experience here. I've been coming here for years and I guess it was bound to happen. I came in and purchased two 1-day detox bags and two individual detox juices for my wife and I. I accidentally grabbed a celery instead of the apple and asked if I could exchange it. They are pre-sealed and were unopened. The manager kept apologizing and said that there isn't anything they can do. I'm just surprised that in this day and age, the is nothing they can do about it. I wasn't asking for a refund. I simply just wanted to exchange the two bottles for something else. I completely understand that it was my fault for getting the wrong item, but it blows my mind that it is absolutely impossible to do anything about it. I'm more disappointed than anything else. I informed the manager that I would be writing this review because others need to know. Their prices are outrageously inflated and I was fine paying it because I support small businesses. However, the lack of customer service lost a very loyal customer. Their drinks are awesome and that is why I didn't give a one...