Royal Chopstix — Restaurant in Plano

Been coming here for a long time. Very disappointed with the customer service today. I have ordered the same dish at Royal Chopstix (this franchise location, and Farmers Branch location) never had any complaints at all before. I had placed an order for the lo mein to go and specified for egg to be added if it wasn’t included, they said it was included. I get my noodles and I don’t see a speck of egg in there. So I go back next morning to ask them if they can just remake the noodles with the box so that they can see for themselves. They insist that they added it, and that there’s not that much and that they’ve never had this complain in 20 years. I said I’ve ordered the same thing over a long time and this is my first time experiencing this too. I told them about how I ordered from other branches including one that has now shut down. They then turned it around on me saying “eggs are expensive.” I said that’s fine I would have been happy to pay to add egg but it says it’s included in the noodles on the menu. Anyway, I didn’t want to create an argument so I just said feel free to remake it or refund it whatever you guys want to do. And then I literally see them toss the same noodles I brought in to the same wok- didn’t even care enough to try to make a fresh batch. But also they probably violated health code there. Day old noodles that I had brought back tossed into the same wok that they use for everyone. The lady who has usually been pretty nice then says “you should go to the farmers branch location, it’s better for you.” That’s what I get for trying to politely ask them to uphold their own standards for food. Not coming back here and done with this restaurant.

Update: I found a piece of plastic in...

This is the worst Chinese food restaurant I’ve ever had in my entire life. Being a New Yorker, I am very particular about the type of Chinese food that I eat and this place was disgusting. I ordered sweet-and-sour chicken with fried rice. The chicken was dry and hard as a brick. It was like it was too cooked and then undercooked at the same time. The rice was dry and also overcooked. It tastes like it was boiled and not fried at all. The sweet-and-sour sauce was not the sauce. It was a legit liquid that flowed like water. It was not a thick sauce at all like it should’ve been. I also ordered lo mein and it was the mushy noodles. The noodles were clearly overcooked. It was the worst meal and I will not ever give them a dime of my money ever again. Do not eat at this restaurant. The paper menus don’t have prices. Apple Pay does not work. The restaurant didn’t look clean at all, which should’ve been my first sign to...

After passing it by for a million times I Finially decided to dine in this place.... No disrespect to the owners but I would not come back to this place again .... This place had only one customer for to go order when I stepped in .... i ordered one hot n sour soup and 2 Spring rolls just to get the feel of the food .... Thinking I would order more later.... The soup turned out to be luke warm 👎and bland no spice no sourness in it when I told her the server microwaved it for 40seconds😱. Had to wait 18mins for my spring rolls .... I am thinking they r making it fresh BUT again same thing with the rolls as well luke warm with no taste 😖😨..... And the HIGHLIGHT of the lunch was🙀 I got a huge long HUMAN hair in the roll😱😱😱😱😱..... I showed it to the server she took it back and came out with a sorry from the owner😠😠😠😠😠😠 I don't kno abt anyone else BUT I am never going back to this...