Chick-fil-A

I understand they are new and busy. We have never waited more than 10 mins or so on an order. However this particular day we waited over 30(nearly 40 mins) Several crew and managers or higher up employees were all around. Not once did someone check on us. I had to inquire about our order 3 times before finally getting it. The first time we were waiting on soup. The second time it was almost ready..and the third it was found in the pick up mobile order area when i asked for a manger. We ordered 3 meals, 2 with shakes and one cup of chicken noodle. Shakes were gone of course by the time we finally got our food. So I asked for 2 waters. Not sure who was expediting but at least 3 employees knew we had been waiting a long time at my second inquiry. Yet I still had to go looking for our food a third time. No real apology, just a basic excuse it was put in the wrong area. Told food still seemed hot, after getting it all out of the bag I realized the fries on the bottom were barely warm. So again, I returned to the counter for fresh fries. Again, no real apology and never was greeted by the manager who found our order or any other manager/ supervisor. I totally get getting backed up, especially with a new store. I've opened several myself. However I was very disappointed in getting no conversation with a general manager or supervisor to at least give a genuine apology. 😕