AT&T Store — Local services in Plant City

I switched from TMobile to AT&T. About a month ago I went to this store. I thought it was great. Thought everything was fine. Like I said, "Thought". I was charged twice. The people in the store will yes you to death. But can't do a thing for you, except take payments. I ended up calling 611, which was stellar. This stores "manager" "Joe" is all he would tell me, I had given him all my info, SS#, everything.said he couldn't verify my account to discuss it because he said "How do I know you are who you say you are?" Are you serious??!!! How does Customer Service do it??!!! With the info I gave him, that's how! WHAT A WASTE!!! I NEVER GOT CALLED AS REQUESTED, ETC ETC... DO THE OWNERS KNOW? DO THEY CARE? I've gone to other AT&T stores in Brandon, they were/are great. I avoid this place like the plague....

Where do I even begin!!!! A month ago I walked into the store and Alex helped me. Just when I thought he was doing the right thing for me ….. surprise was on me!! He did not disclose any of the fees!!!! He played me! He deceived me!!! He made it sound like it was the best bundle. Until I received my first bill!!! And to think that a manager has morals!!!!! Not only deceived me but also sat there and badmouthed other stores! That is not being a team player! It is disgusting and unacceptable! Alex: because of us is why you are there! ATT is trusting you! Little do they know that you are not loyal!!!! Please help me understand how I found a 5 star Google review without me being in your store and without my consent!!!! Again … DISGUSTING AND...

When replacing my screen saver on November 11th the salesman put an iPhone 15 pro screen saver on my iPhone 14 Pro. A week later it has a chip on the edge. I went in today to tell them they put the wrong screen saver on my phone.The gentleman said the screen size is the same so there’s5.8”no difference and refused to change it unless I paid for another one. I told him to check online and he’d see that they’re 5not comparable. He refused so I reported to AT&T and a manager said the screen savers are different for those two phones even though the screen size is the same. The 14 pro screen saver is 5.8” X 2.8”. The 15 pro screen saver is 5.6” X 2.6”. Learn your products if you’re going to sell them. AT&T made it right and they noted the store...