Starbucks — Restaurant in Plantation

This morning my daughter and I visited the Starbucks at Jacaranda Square in Plantation. We've been there before and the service has always been good but today was more than just about the service they provided. As we stepped outside, my 11yo daughter unfortunately fell on the street pavement as she stepped off the concrete step. It was a scary moment, especially when she was complaining of pain in her pelvic/hip area. That's what stopped the fall. I helped her get up and she hopped on one foot over to Starbucks outside seating. Almost immediately a Starbucks employee named Anne came outside and asked if we were ok. She quickly brought my daughter an ice pack to apply to her hip. Then another employee, which I didn't get his name also assisted by bringing a first aid kit. Anne then proceeded to bring my daughter another Refresher & ham & cheese croissant since it all ended up all over the street when she fell. The other employee then went a step further and brought my daughter a cake pop.😊 I want to thank Anne and all the staff at Starbucks store #3429 this morning for your prompt response to help my daughter. Your kindness and compassion are A+! 💕

On a side note, when this incident occurred there was a young man sitting outside that saw everything happen and did absolutely NOTHING! 😳 Even my daughter noticed and asked me about it. It's unfortunate that there are people in this world that just don't give a damn about anything or anyone but themselves. 😕 I told my daughter it really was a shame he did nothing but I was glad she witnessed his lack of humanity so she can learn how NOT to be with others. By the way, full disclosure he was wearing a TD BANK badge...

After multiple visits to this Starbucks, it’s clear there’s a recurring problem with staff attitude and service quality. The majority of the employees—primarily Black women—consistently present as disengaged, curt, and passively aggressive. Smiles and basic courtesy seem to be deliberately withheld, and on several occasions, arbitrary or made-up rules were enforced in a way that felt more about control than policy.

What’s most apparent is the complete absence of effective management. In any retail environment, leadership sets the tone. When there’s no real oversight, the environment drifts—and here, it has settled into something negative. A group of employees silently agreeing to be miserable every day can poison the atmosphere of an entire café.

The sheer level of bitterness on display suggests something deeper than just a bad day—it looks more like a lack of life experience or perspective. It’s hard to imagine many of these individuals have faced real adversity or seen the world beyond their current situation. Travel, responsibility, and actual struggle tend to instill humility and maturity—traits that are clearly in short supply here.

Enduring this kind of arrogance from people who behave like entitled semi-adults is draining. This isn’t about hardship—it’s about people choosing comfort and complaint over growth and professionalism. Starbucks should take a serious look at what's happening at...

This is my first review I have ever given and I'm 65 years old. I just don't do it. I felt so compelled after the service I received form Charlie . I ordered my drink asked for it to be stirred before the whip cream was put on. Because the syrup sits on the bottom. I like to taste the flavour I paid $7.05 for thorough out my whole my entire drink.The coffee is really $6.05 but I always tip a dollar. I just happen to be standing where this young kid was making my drink. I asked if he was making mine, he reply's yes. I saw the cup in his had which already had the coffee in but not the milk. I asked him to stir it before the whip cream went on. He looked at me as if he couldn't believed I was asking. He says stirred. Yes please. He has the cup in his hand and just swirls it which still just has the coffee. I was so dumb founded. Charlie over heard our conversation (thanks goodness) and saw what was happening. She looks at me and says I'll make it for. With this beautiful smile and amazing attitude. She also explain the perks I would receive if I down loaded the app. Thank you so very much Charlie for your warm welcome and fantastic serve. WHAT A GREAT HIRE STARBUCKS. Just a FYI visit this store two times a week on the way to my destination. I hope I get the pleasure of seeing...