Starbucks — Restaurant in Plymouth

I have been coming to Starbucks 1-2 times a day for many years to get black coffee, spending at least $120 a month. This store was very nice and kind for a long time however recently one of the newer staff are rather hostile. This afternoon I came through the drive thru looking horrible because I just woke up after working 12 hour shifts. I ordered 2 venti black coffees with cream on the side for me and a coworker to enjoy later. When I got to the window the barista attempted to charge me $3 for a short cup of milk. I politely let her know I only needed a small amount for the coffees and she proceeded to dump out the majority of the milk, leaving enough for 1 cup. When she handed me the extremely hot cups of coffee the cups buckled and coffee spilled all over my car and clothes. There was no apology or offer to assist, I had to ask for napkins. When I asked for a new cup of coffee because the one thst spilled all over me, was hot and the cup was wet and leaking and no longer functional she said rudely, “I will give you a tall to replace what spilled.” I said, “are you kidding me?” She then agreed to make a new cup. When I told her the cups are extremely hot and from my understanding policy is to double cup them she again rudely said no, you have to ask for a double cup. There was no apology, no helpfulness just rudeness and meanness. I left the leaking cup on the window ledge and left feeling terrible. The whole experience was very hostile and humiliating, and felt quite confusing and personal, as someone who looks forward to coming to Starbucks daily. As much as I have loved Starbucks I purchased a coffee maker today and will really reconsider before giving them my business again. This is the first negative review I have ever left for any business. I do want to add most of the baristas there are very kind and caring, and love seeing their faces and making small talk, however this experience was so humiliating and strange it made me never...

I come To this Starbucks every day and every time I come, they make my drink wrong today. I went there, and the actual manager was at the register she came back and my drink was made completely wrong. I tried telling her how it was supposed to be made I get it every single day and she tried arguing with me telling me no that’s not how it’s made and if I want it made like that it’s gonna be an additional three dollars for literally not even a tablespoon more of almond milk. She was very rude. Very annoying. Trying to tell me how my drink is supposed to be made as it’s a custom drink and telling me that no I’m wrong. That’s not how I drink is supposed to be made and if I’m gonna make it like that it’s gonna be an additional three dollars when I literally get this drink every single day horrible experience clearly they need some new team members and management. There’s a lot of bad reviews about this place every time I come here my drink is effed up and this is just a cherry on top. My drink wasn’t made correctly still even after she made me pay an additional three dollarsvery upset and whoever this manager is needs to be replaced and I will be...

Absolutely terrible experience at this store. I purchased Halloween gift cards at $20 each. The staff member sent me home (I assume accidentally) with one generic card (that she used to activate the others) in lieu of one of the Halloween cards. I discovered this when I got home. I returned to the store to exchange the generic card for the correct one. The Halloween card was no where to be found. I was told there was nothing they could do and that I was just out $20. They suggested I call corporate for a credit. I did, and corporate said there was nothing to be done. They could not credit my MC without the 16 digit card number of the MISSING gift card. Of course, I don’t have the GC number because I was never given the card. Absolutely the poorest customer service - I paid $20 for a card that I did not receive and no one was interested in remedying the situation. I will NEVER patronize this store again despite it being my regular neighborhood...