Carl’s Jr. — Restaurant in Pomona

BEWARE !!!! So disappointed by the service I received today at Carl’s Jr. usually they never let me down and always do a good job with my orders today however disappointed beyond words. Placed an order through the drive-through and when I got home, I realized I was missing a burger. I went back for the remake and they insisted it was in the bag however, it wasn’t I wouldn’t drive back if I had the burger ! I had the burger remade, but whatever manager was there had thrown away the burger I had brought in to show that they only gave me that one when I told him I still needed the burger, he picked it up from wherever he threw it away and thought it was OK to hand it back to me. I had him remake that burger since I didn’t know where he had thrown it away and he still gave me attitude never coming back here again guess its time to just wait in line at In N Out . P.s. please train your staff to check the bags before handing...

Eli is a LIAR!!! He was working the overnight shift tonight on drive thru and I ordered a Big Carl with a veggie patty. He finished taking my order we received our food and left. It wasn't until I was down the street going to eat my food did I realize there was no patty just sauce and lettuce. When I returned to complain Eli explained they do not have veggie patty (I've ordered it before at other locations). I expressed my disappointment and lack of trust in the establishment and requested a cash refund. He refused to process a cash refund claiming that he did not have the capability to do so, therfore I asked for the manager/ supervisor. Charles was on shift and showed no empathy or responsibility for Elis actions and refused to process a cash refund after I expressed my lack of trust in the business practices of this establishment.

Overall: shady business practices, can't trust employees, made my order...

Edited. .. so delivery drivers they are not open 24 hours , "other delivery drivers please be aware Carl's Jr will not serve you the food until after 6am so if you get a order before 6am you will have to report the delivery and put exsesive wait time if you don't want to wait just saying so you guys don't come acting a fool people just trying to do there jobs ....Its 5:5O-5:55am I received the Uber eats pick up at 5:30am the Carl's Jr says 24 hours when you search up the place it says 24 hours so im here at thw speaker i seen a guy inside then i seen a girl worler arrive also but still no service. If the place isnt open 24 hours you should really change your hours. Or be like jack in the box and say hello we don't start cooking till 6am or something . This is why I don't eat Carl's Jr here I rather go to the one...