Peking Duck House

We have been going to the Peking Duck House for years, We almost always had a great experience and very good food. We did have a couple of run ins with the woman/owner over the years, and we learned that we weren't the only ones, but the good food brought us back time and time again. We were sad when the restaurant closed and got excited when we heard it had finally reopened. I took my mom for lunch yesterday. We were so looking forward to a nice lunch and excellent food. It turned out to be an absolutely abysmal experience! They sat us at a table and we waited, and we waited, and we waited. Mind you it was not busy. Maybe six tables had customers, some with single patrons. 20 minutes we sat there and watched people come in be seated, and wait and wait. Look at their watches, look at the menu get up and walk out! One couple after 20+ minutes got up angrily and as they walked out yelled out for everyone to hear "this restaurant shouldn't even be open. Since we weren't in a rush we patiently waited. After 20+ minutes a waitress came over and finally acknowledged our presence. She was not nice at all and seemed irritated when either of us had a question. We asked for some water and tea. She asked how many are having tea. We said we would like tea for the two of us. She left. Again we waited and waited. More people came in got seated. They sat and we watched as they were not greeted and brought drinks so they got up and left. Finally about 10 minutes later our tea and water was brought to the table. I had asked for some sugar but there was none. I asked if we could get some. In the meantime since we finally had the waitress there we ordered some wonton soup and we wanted 1 shrimp egg roll and one pork egg roll. She told us we couldn't do that. My mom said why not you have them listed on your menu? Very rudely she said you just can't. So we ordered 2 pork egg rolls. The waitress left our table. I was still waiting for some sugar for my tea. We now waited another 15 minutes. Finally my mom was getting a bit agitated, (she's 91) stopped a young man that worked there and said to him we've been 40+ minutes and the service is horrible! The young man says "I know, I'm sorry, I will go check on your soup." My mom looked at me and said do you just want to leave? I thought about it, but the problem was my mom uses a walker one of the gentlemen had taken her walker and put it all the way up front by the cash register, so I would have to go up front get her walker come back and help her out of the restaurant. It would have been a big production so I said let's just give them a chance they just reopened. Unfortunately I would regret that decision. Finally they brought the wonton soups. I again asked for some sugar for my tea. We had not even ordered our lunches yet, so while this absolutely unfriendly waitress is there at our table we wanted to order our food. I asked if the Mongolian Beef is spicy? The young lady said not at all, so I said as long as it's not spicy I will have that. My mom decided to try the Chicken with Cashew nuts. We were hoping that the food would make up for this now 50+ minute wait for just the soups. Unfortunately the soup tasted like chicken broth with some very hard and heavy wontons with a couple of pieces of scallions thrown in. So disappointing. We now waited, and waited. Finally my mom again got agitated and asked the young man if he could see what happened to our egg rolls? He said he would go check. Some time later we were brought our egg rolls. Again totally disappointing. They tasted like frozen egg rolls you get at Walmart!I was now not happy because I had wanted to take my mom out for a nice lunch. Again we waited and waited and waited. Again we asked one of the gentleman what's going on we were now there for about an hour and 45 minutes and watched many people get up and leave, Where's our food? Finally they brought us our dishes. And to my dismay the Mongolian was very spicy. I could not eat it. My moms food was bland and tasteless. This turned out to be an awful experience.