Pollo Tropical

Poorly managed Pollo Tropical location. Gave 3 stars because food is good, highlighting Caribbean flavored grilled chicken with beans and rice. They also offer soups, meat and shrimp dishes as well as introducing a new vegetarian dish with new vegan protein and rice and beans. Very disappointed with this location not because of the food which was properly prepared but because I decided to eat in instead of drive through window and the place was DIRTY! There were dirty napkins and garbage on the floor. The station to serve yourself the various sauces and items such as peppers and onions was in disarray, with some items needing to be replenished or containers empty. They did have an attendant but unfortunately she was busy talking loudly in creole on her cell phone inside an open stall inside Ladies bathrooms. I grew up in Miami. I am familiar and frequented some of their restaurants there. They were way cleaner and an attendant was usually walking around cleaning and replenishing the station with the various sauces etc.. This saddened me. There are so many people needing a job. Who is doing the hiring? Who is supervising employees there? I think they opened up only a little more than a year ago or so.At this rate this place will be a dump and is such a shame because the food is delicious. Hopefully they will wake up and smell the roses and employees in charge of cleaning and supervising start doing their job with pride. Wake up POLLO TROPICAL!