Jimmy John's — Restaurant in Pontiac Township

I usually enjoy Jimmy John’s for its fast service and decent sandwiches, but my recent visit to the Potomac location was frustrating from start to finish.

First off, the drive-thru was anything but quick. I sat in line for what felt like an unusually long time, especially considering I only ordered a simple sandwich. The whole point of a drive-thru is convenience and speed, but this visit completely missed the mark.

When I finally got to the window, the customer service was surprisingly rude. The employee barely acknowledged me, seemed irritated when I asked a question about my order, and handed me my food without so much as a “thank you” or “have a nice day.” It really felt like they didn’t want to be there — and made it clear they didn’t care if customers were either.

The parking lot didn’t help matters. It’s cramped, poorly laid out, and difficult to maneuver in — especially during busy times. It feels like an afterthought, which makes the overall experience even more stressful if you’re not using the drive-thru.

To make things worse, the area around the building was noticeably dirty. Trash near the entrance, unclean windows, and just a generally neglected appearance. Cleanliness should be a basic expectation at any restaurant, and this location did not meet that standard.

I really wanted to like this place, but between the slow service, unprofessional staff, difficult parking, and lack of cleanliness, I won’t be returning. There are plenty of other places that offer better service and a cleaner, more welcoming...

I Ordered salami, bacon, and lettuce on French bread, that’s it, no cheese! It took them 5 times to clarify it then they just gave up and said “can you pull up to the window” so we did, then again it took them 5 or more times to clarify it. They handed us our sandwich and we drove off, I open up the sandwich and it has jalapeño and cheese on it... I said just salami bacon and lettuce, that’s it! No cheese! And they put cheese on it anyway! So I go back in to get my order right again and as I’m walking in there’s another lady walking in because they handed her the wrong order too! I don’t know if these people have trouble hearing or what but again, I had to clarify the order to then multiple times. Definitely the worst place I’ve...

Was that Jimmy John's May 13th 2021 in Pontiac Illinois my wife picked up our order while I was in the hospital it was later in the night but when we got home and opened everything up none of our orders and some of them didn't even have what they were supposed to have on originally and the pickles were not quartered they were supposed to be but some were just cut in half others weren't cut all the way through and some of the main ingredients that was supposed to be on the sandwich weren't even on the sandwiches I would have called and spoke with somebody but by the time we got home they were closed and there's nowhere to make a review on their website or even...