Subway — Restaurant in Poquoson

I went in to get a salad. I got home and took 2 bites and did not like the salad at all, so I called and asked for a refund. The lady said we can give you a refund if you come up here with the salad she would give a refund. So I went up there and brought the salad. They looked at the salad and said there was no meat in it. So she couldn’t give me the refund. That’s pretty messed up, she even said herself that the salad was $7 and so I asked if she could put $7 towards the sub I had them make. They said no. They wanted me to pay another $15 for a sub after I already wasted $12. Anywhere else would have given a discount or refunded the salad. The people that work there are selfish and very disrespectful. I will not ever go in to that subway again. Horrible customer service. This subway is 2 minutes from my house, but I will drive 20 minutes out of the way to get better...

Very rude. Have a difficult time understanding orders and when there is a mistake on the order are quick to deflect and blame shift. If you mess up on an order IT IS NO BIG DEAL, but dont blame shift, argue, and (in the case of the associate working with the rude lady) retreat to your safe space, instead of being adult enough to own your mistake, and stand in the back snickering abd laughing. Grow up! The woman told me she would not remake a sanwich again for me… dont worry hun. there wont be a next time! I will go to another location where hopefullu...

This subway is very clean, fresh vegetables, etc. I go there all the time for subs. But last night I decided to get a salad. I told the girl what I would like. Everything is looking good until she started chopping everything in this big bowl. By the time I got my salad it was so chopped I couldn't even find the meat. I took it because I was hungry. Then she tells me it cost extra for a salad. It costs me 18.00 for 2 salads. Never again for a Subway salad. I should have walked out...