Burger King — Restaurant in Port Arthur

⚠️ OSHA ALERT !!!!! ⚠️

4 years ago Horrible experience! The shake tasted terrible! The Whopper looked like a kiddie burger, that wasn't the Jr, those looked like biscuits. And they're out of large drinks, but give you a medium, charging for the price of the large, but they never give receipts.

Updated August 8th, 2025: This is the worst building to ever go into because it smells like someone died like they are literally killing people and serving them as hamburgers and chicken nuggets, like we don't know what we're actually eating at this place. The food tastes terrible and the drinks are always horrible because it's either too much CO2 or not enough. The fries are hard as bones, the nuggets are rubbery, and no matter what kind of burger you choose they all taste terrible. My mom and sister order some food and everything was horribly wrong by taste, and they always get your order wrong where you're either missing fries or nuggets or a burger or two. The people working there are very very rude to the customers, and when you go in you'll go right back out after you catch a whiff of that awful smell. The place is filthy like they don't even do any cleaning or maintenance on anything at all but instead they reuse the same grease and the same cooking pots and pans or whatever they use because none of it's freshly clean or freshly cooked. They still don't give receipts either. OSHA really needs to look into this building ASAP. Parents please do not bring your children here they may end up getting sick. Just...

Not even sure why I keep going back here, knowing the service and food won't change. We used the drive-thru and ordered $7 trio meals and a value meal with two cheeseburgers. Now, the bag had everything in it smashed down, onion rings and chicken fries mashed in there to fit. The burgers, absolutely flattened. I asked if there was sauce for the chicken fries, was told yes. There wasn't. Not only that, one of the $7 trio meals was the bacon double cheeseburger with only ketchup. We got single burgers with just ketchup. No bacon, no cheese. Not even sure how you come up with that. Its a double, should have 2 patties, should have cheese, should have bacon, should have ketchup. If I would have said no pickles and no mustard, they would ask if I wanted the cheese and ketchup on it. Um yeah, bacon, with the meat and bun too. No matter how it is ordered, simple can't be simple enough. My mistake for not checking the burgers before we pulled off. The other trio was 2 jr whoppers with no lettuce and no tomato. Both of those had pickle and mayo only. So no onion? Workers just don't care and you don't get it your way. I am more aggravated with the fact they put 2 orders of chicken fries, a medium onion ring, and 6 burgers in the smallest bad they have. And someone had to smash it down to get it to fit. So much smashing that the buns were flat and tore up. Never again at this location. You can only give them so many chances before...

This place would be better if they had great management. The manager here has the worst attitude. He's Arabic or something. When he's working at the front counter, I leave. The inside has a horrible smell in it. There's water leaking from the ceiling, it smells like a dumpster. I walked out that time as well. I asked the manager that was working, and he said he didn't smell anything, but me and other customers were talking about the foul smell. Who wants to dine in a place to eat, when it smells like that?

UPDATE: JULY 16, 2025 EVERYTHING HAS CHANGED FOR THE BETTER, EXCEPT THE LEAK FROM THE CEILING😊 I ACTUALLY ATE IN THE LOBBY TODAY. IT SMELLS AMAZING, THE STAFF WERE EXTREMELY NICE. GREAT EXPERIENCE! AWESOME JOB BURGER KING! THANK YOU. I HAVEN'T EATEN THERE IN THREE MONTHS, HOPING YOU ALL WOULD GET IT TOGETHER, AND YOU ALL DID 😁 BURGER KING HAS GREAT FOOD. I WILL GIVE...