Where do I start? I ordered food on the app that was suggested on their own website. I called the restaurant 20mins later and asked about how long will it take for my order to be ready. They told me it was ready and I could come pick it up. I get there and wait behind 5 people which is just fine I can see they are busy. I waited my turn. 20 mins later it was my turn she asked for my phone number I gave it to her. She said "I can't find it" I repeated my number, she still couldn't find it. She came back 5 mins later asked what I ordered. I told her. She came back 5 mins later she said she can't find it and she told me she would have to make everything from scratch. At this point I had put my order in an hour ago, but ok fine. Then she comes back with all the recipts from the app asking me what my total was I told her. She couldn't find it. I tried to show her my confirmed order on my phone and she said "I can't look at the phone, bad eyes". Then she went back through all the recipts I found my order and told her. She the said " you told me the wrong number" even though she wrote down the right number, the recipt had the right number but still blamed me that I was wrong. She came back everything but one of my items and she said "they are making your last thing now" I then asked "does everything have no onions? We have a food allergy" she proceeded to say :what do you meen?" I said "per my order ON my recipt it says no onion!" She opened everything and tried to show me there was no onion. Yet 3 of my items still had oinion in them. I said "I need these to be made with no onion" she brought 2 of the items and said "now there is no onion and we can't make the third thing because it has to have onion" I said "fine". She said "can't do special orders when it is too busy" she only took off the one item I didn't get. So I paid and didn't tip, she said " no tip?" I said "no". I came home one item that she argued with me had no onions still had onions. Second item they pulled only the fresh onions off the top but didn't really make it, there was onions still mixed in to the food. All of my food was Luke warm. I have never had such bad customer experience. Their food is good for being not hot, but worst customer service.