Zaxby's Chicken Fingers & Buffalo Wings — Restaurant in Port Saint Lucie

As a frequent patron of fast-food establishments, I understand the joy of indulging in a favorite sauce to complement a meal. It's the little things, like a generous helping of sauce, that can elevate the dining experience from mundane to memorable. Unfortunately, my latest visit to Zaxby's left a sour taste in my mouth, and it wasn't from the Zax sauce.

I ordered three meals, expecting the usual accompaniment of sauces for my chicken and fries. To my dismay, not a single sauce was included. When I inquired, I was informed that there would be a $.25 surcharge for each additional sauce. This nickel-and-diming for condiments is a stark contrast to the generosity of other chains like Chick-fil-A, which liberally provides sauces to complement their meals.

The charge may seem nominal at $0.25 per sauce, but it's the principle that grates. It's not just about the cost; it's about the expectation and the standard set by comparable dining experiences. At Zaxby's, even the basic pleasure of dipping fries into their signature sauce comes at a premium. This approach to customer service is disappointing and seems misaligned with the industry's norms, where the customer's satisfaction should be paramount.

In a world where the competition is just a drive-thru away, it's these small tokens of customer appreciation that can make or break loyalty to a brand. Zaxby's, I hope you reconsider your sauce policy. Until then, my cravings for chicken and sauce will be satisfied elsewhere, where the sauces flow as freely as the customers' smiles.

Update

I recently had an issue at Zaxby’s regarding their sauce policy, which initially left me dissatisfied. However, I’m thrilled to share that the owner personally reached out to me to address my concerns. I was genuinely impressed by the professionalism and the sincere effort made to ensure my happiness as a customer. The owner’s response was prompt, courteous, and went above and beyond to rectify the situation, completely changing my perspective.

This experience has shown me that Zaxby’s values customer feedback and is dedicated to providing excellent service. The willingness to listen and make things right is a testament to their commitment to customer satisfaction. I’m very happy with how my issue was resolved and it’s clear that Zaxby’s prioritizes its patrons’ experiences.

Furthermore, it’s worth noting that the owner is a family man with children, and this quality shone through in our interaction. It’s this sense of family and community care that sets them apart—a standard that seems to be increasingly rare in today’s business world. It’s refreshing to encounter a business that still upholds these values, treating customers like family and genuinely looking out for the local community.

I would like to clarify that the sauce charge is a corporate policy and not a decision made by the individual franchise owner. It’s strictly enforced across all locations, and while it may seem minor, it does impact the overall customer experience. I believe it’s time for Zaxby’s corporate to reevaluate this policy. In a competitive market, it’s the small gestures, like complimentary sauces, that can foster customer loyalty and set a brand apart. I hope Zaxby’s corporate will consider this feedback and adjust their policy to better align with customer expectations and...

First waited about 10 minutes after being told to pull forward in the drive thru, just for our order to be wrong. Gave us tacos when the receipt on the bag literally said a chicken sandwich, so they put the wrong order in the bag. Drove back through to get our order, and the kid told the window lady that we're lying (while we're literally holding the tacos and receipt). The window lady yelled to have our sandwich made and told us to pull forward again. After waiting another 15 minutes in the spot, we drove through again to see whats going on (nobody else in the drive thru at this time). The window lady acted suprised and said "they never brought it to you??" and then turned around and started to try to figure out what happened, and then turned back to us and told us to reverse the car and stay in the drive through and apologized perfusely saying her manager was yelling at them. After another 5 minutes she waved me forward and gave me my sandwich. Never worked so hard to get a regular signature sandwich. Feel bad for the employees who all seemed confused and stressed.

Edit: After clicking on the link in the owners reply, they responded in an email with the following generic, unhelpful response: "First, thank you for taking the time to share feedback about your experience at Zaxby’s. Good, bad or indifferent, we use all feedback as an opportunity to teach, learn or coach.". This shows that management has no concern at all regarding the issues happening at...

I stopped by there to grab a salad for lunch and saw the drive thru was pretty busy, so I decided to go the inside lobby. Big mistake. I waited for a while, at least 5 minutes or more. There was no one else in the lobby but me. No one greeted me until the guys in the back preparing the food did. When the guys in the back preparing the food saw that I was waiting to order, they called to the lady who was supposed to be handling the front to come to the front to take my order. She acted like she could care less. She said she'd be right with me then preceded to take her time to talk to her co-workers on the side. Another 10 seconds and I would've waked out, but then she came to the front with an attitude. When I asked her anything about what I was ordering, she looked at me like I was asking a stupid question. Wow! That is very poor and unprofessional customer service. Did not feel valued as a customer, AT ALL. The only reason I didn't give them a 1-STAR is because the guys in the back were showing good customer service and concern about helping the customers in the lobby AS WELL AS the drive thru!! Get it...