Kid-friendly chain known for its arcade games, pizza parties & play zones.
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Portage Creek Bicentennial Park
4.7
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Had a birthday party for my daughter who turned 7 and we did the ultimate party package. It was very unorganized to begin with as our set up was not ready when we arrived. Our party hostess was very confused flustered and unable to run a smooth party of 6 kids. Management apologized after seeking me out and then again made numerous excuses as to why things were not up to par. Kids loved every minute they had but as a parent who paid $200. I at the very minimum expected at least what we paid for. My daughter was also announced as magnesium instead of makenzie... Yes magnesium...not once but THREE times by her party hostess. Food & games were great. Im glad this the end to our chuck e cheese parties as my girl will be on to the next big things as an 8 year old. Keep expectation low or prepare to waste your money. Oh and by the way I also forgot to mention that the manager brian also offered us extra tickets if we made sure to voiced all complaints personally to him before leaving (if any) so he could resolve them on the spot. I can appreciate that but adding the ticket ploy just makes it sound dirty! Especially when every question asked involved something we were suppose supplied by them but paid for by me. Like wristbands for the kids, cups for beverages, spoons for ice cream or plates for cake. Like if we didn't notice they just wouldn't give it to us.saddly this is just another OVERPRICED kids entertainment establishment with poorly...
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☆Cleanliness☆ Excellent. [X] Average. [ ] Poor. [ ] Not applicable [ ]
☆Food☆ Excellent. [ ] Average. [X] Poor. [ ] Not applicable [ ]
☆Lighting☆ Excellent. [X] Average. [ ] Poor. [ ] Not applicable [ ]
☆Location☆ Excellent. [ ] Average. [X] Poor. [ ] Not applicable [ ]
☆Price☆ Excellent. [ ] Average. [X] Poor. [ ] Not applicable [ ]
☆Parking☆ Excellent. [X] Average. [ ] Poor. [ ] Not applicable [ ]
☆Restrooms☆ Excellent. [X] Average. [ ] Poor. [ ] Not applicable [ ]
☆Staff☆ Excellent. [X] Average. [ ] Poor. [ ] Not applicable [ ]
☆Top Pros☆ Variety of games Variety of prizes Friendly of staff
☆Top Cons☆ ☆Verdict☆ We booked my son his 7th birthday party here, we decided to book it for 2 hrs before they officially open. Was the best thing I could of choice to do. Being able to have the entire building for my son and his friends for two hours was perfect. Not only where the kids having a blast but all the parents got in on playing games and having fun being a kid again. Would highly recommend booking a...
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Went to Visit my Family in Michigan n told my Grandkids we would go somewhere for fun day n they chose to come here. They love coming here it wasn't crowded n that was Great, Pizza was good too. Very clean compared to couple of Chuck E Cheese places. They do a Very though ck when you enter for Temperatures, you photo your group when u come in n ck it when you leave. That's a Super Idea to do especially when you have children. I gave a a 4 star because their was confusion on where you ordered ur food, n drinks, Lot of confusion No one would ask if you needed anything as in Pizza etc. Had to stand at counter n wait a bit until I went back to where we entered n ask who do I order Pizza n etc from, You can't just keep people's waiting with Hungry Kids to see if they would like to order food. Spent a lot of money for the kids to play didn't care about the cost for them to play, n that seemed to be only thg that the staff cared about when you have a business like that you need to ask if they or anyone wanted to order any food n drinks, other than that Everyone had a Great Time. Yes I will take them back again when I go for a visit, that's what they want n...
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