Black Rock Coffee Bar — Restaurant in Portland

We usually have a great experience here as the drinks are better than others in the area. Today though we just got an iced chai that was supposed to have oat milk. My wife has a pretty severe allergy to dairy products and witnessed the barista use 2% in the drink. She brought it up at the counter and the associate acknowledged it at first, went back to remake the drink, but then turned around to present the same drink as before and stated that it was in fact oat milk. It wasn't. My wife is having a rough day so she wasn't going to fight with the barista. We took it on faith and were disappointed to find it's for sure milk.

Look, honestly I hate complaining like this, but this is a pretty bad experience to wait 10 minutes in line to pay $5-6 for something she cannot drink. I see no world where the standard customer service answer wouldn't involve just taking the L and remaking the drink. Why...

Whoever was working this evening (5/17/25) at 5:45pm (she was by herself) was extremely rude to me. Super off putting because we come through this black rock almost daily and know all the girls who work there and they are super nice and speedy. This is the first time I saw this girl and she was very rude. I needed 3 drinks and she walked away as soon as I told her the first one. As I continued with my order I was expecting her to come back to the window so I could finish, however she stayed inside kitchen and stared at me with a blank stare as if to say "just hurry the hell up". As I'm finishing the order she repeats what she thought I said(it was incorrect) I had to correct her, and she is still all the way inside of the kitchen. Literally walking away from a customer while they are ordering is unacceptable and she needs...

I wasn't going to leave a review, but Black Rock hasn't responded to my email.

I was excited to see I could get coffee and breakfast. I ordered my coffee and a ham and Swiss breakfast sandwich. I was handed a cold sandwich telling me they can't fit it in their oven and I could use a microwave where I'm going. I do not have a microwave where I was going. Which was work. I was charged before being told this and sent away with a cold sandwich. Which I can't heat up. So I had to make another stop to get food and be late for work. I will not be coming back. The convince I thought I was getting is not it. So I paid for something I could not eat and am wasting food bc you didn't have that important information posted.

Then an email that got...