Subway — Restaurant in Portland

What an odd and off putting experience! For years now Subway has steadily failed to meet my expectations, but this visit reached all new lows.

I can't remember the last time an employee so passionately tried to refuse my business. It would've been less remarkable if she'd just told me to leave the property. Instead this is what happened.

As I entered she was leaving the food line on her way to the back. She briefly looked at me, said nothing (a generic "welcome in, I'll be with you in a moment" would've been nice) turned away and continued out of sight.

Within 30 seconds she appeared and immediately announced " our computer is down and we can't take debit cards." I then said " that's ok, I have cash" hoping to now place my order. She responded " the computer still won't let me open the register". Still hoping to enjoy Subway this evening I said " it would be weird since I'm standing in your store but I'm happy to place an online order". To this she disappointed me again by saying " our wifi is down and I can't take online orders either".

Finally fed up I responded less than respectfully and said " well then what CAN you do?!". We stared intensely at each other for a few seconds then finally she asked " well how much is the sandwich you want?"

The footlong I wanted costs $9.39 so needing to get the hell on with my evening I proposed " look, I'm gonna head next door and break this twenty, please start making my sandwich."

After an unplanned visit at the Dollar Store I returned to Subway to find her standing outside smoking a cigarette while on her cell phone. She broke away from her conversation and said" your sandwich is on the counter ". I handed her the $10 bill, went inside and grabbed my sandwich. On my way out she asked " what about your change? ". I told her "it's ok I need to keep moving, have a good night"

Sixty one cents was well worth paying to conclude this miserable experience. To her credit the sandwich was hefty, made well and likely even had a little extra meat and cheese on it. In the future I'll just go see Derek at the Gateway store because he over delivers on making Subways customers...

Just ordered online at this location. I walked 20 minutes to pick it up. When I walked in Freddie greeted me by saying 'you took a long time'. Well, yes. I walked. Freddie also had a friend behind the counter with him that was clearly not a subway employee. Then he told me that he 'didn't look at your order until it was mostly done and forgot your deluxe meat'. This should have been a HUGE clue. He refunded me the $3 and then I tipped him $1 for his honesty. BIG mistake. 20minutes later and I am home. My sandwiches are entirely wrong. No cheese and none of the toppings were right. The other sandwich got ranch and black pepper added to it for no reason and once again the toppings were all wrong. So disappointing considering it is now 9 o'clock and I'm not walking back especially after my phone interaction with Freddie a few moments ago . I called to speak to Freddie and he told me that when he made my sandwiches another customer walked in so he had to 'rush' my food. This seemed to be a perfectly fine response. I asked him 'I'm a customer too? I paid the same as that other customer'. He then proceeded to tell me I wasn't listening to him. I asked him when I could speak to a manager. He just hung up on me. I called back and was hung up on again. I never once cursed at him or was inappropriate. I just wanted answers. Freddie should be fired immediately. I will be bringing this sad excuse for a sandwich back in tomorrow and hopefully speaking with someone who knows what customer service is.

UPDATE: Went in today with my awful sandwiches and was greeted by a very friendly manager that did all she could to rectify the situation including remaking my subs and throwing in some chips and cookies to make me feel better about having to walk both times. She was very gracious even though I came in clearly upset. I feel bad because I neglected to get her name and she really did handle things well. I sincerely hope they fire Freddie. He is clearly not trustworthy enough to be in the store alone and he was obviously responsible for closing by himself that night. This location should be more aware when hiring and...

I was extremely upset and distrubed by the way i and my fiancee were treated at this store. First was given a hard time asking to use restroom. Then when i went to order my sandwich i ordered a steak and swiss cheese. I was told they dont carry swiss and most all subways dont which i know is not true i order this sandwich several times a week. Then when he was putting the meat on this $8.69 sandwich i asked him to make sure the meat was all the way to the end of the bread. I told him it didnt have enough on it you could see the bread. He then proceeded to dump the meat off my sandwich cope a really nasty attitude then get a scale out and started weighing the meat When it got to the point he was tearing little peices of steak off what was in the first small scoop he collected i decided i no longer could trust or wanted this person to make my dinner. I told him as much and we exchanged words. My fiancee and i walked out and left when he started getting nasty. I then told him i would never come to this subway again. He then chased us out to our car we were already getting in it to leave and he tooks pictures of us and continued his nasty tirade. I flipped him off and pulled away. What is the world coming to when u are gonna pay almost nine bucks for sandwich and its too much to expect to be treated with dignity respect and to have the meat at least cover the bread. I dont know what was wrong with the worker but he had an attitide from the minute i got there to when because i am diasabled i had to sit on a chair to place my order he had to actually lean forward to take my order. To when i was chased to my car. I would reccommend trying a different subway if you want full value for ur money and to be treated with good...