Waypoint Restaurant Portland — Restaurant in Portland

It’s a real restaurant, but also provides the evening reception service for the hotel. The evening reception is a standard part of Embassy Suites, but this place seems to think that it isn’t. Needless to say, the evening reception is far below the standard set by Embassy suites. They provide snacks, yes—the snacks come in small trays that you must ask for and you almost always must wait for them to go into the back to prepare a new plate of chips or fresh, likely unwashed, vegetables. And the drinks. You get a few free drink slips from the hotel. These slips ONLY work on drinks in a small given list from the restaurant and non-alcoholic drinks. During most days we stayed when friendly staff were working, kids could get (obviously non-alcoholic) drinks without using a card or paying. However, when the employee discussed below was asked, she rudely told the customer to pay for the drink.

Here’s another thing! One of the employees (running the bar on the particular day in question) was quite rude but was also badmouthing everybody who came for the evening reception to a customer. Talking about “Paying customers… (unintelligible)… but non-paying customers… (something derogatory, couldn’t make out the exact wording)” and such. This employee was extremely rude and would go out of their way to deprioritize evening reception customers.

So, if you’re a restaurant providing a standard reception service for a hotel, it should be expected that (a) you meet the standards for the reception and (b) your employees don’t badmouth hotel guests that are there for the reception. 2 things that this restaurant utterly FAILED to do. This isn’t just one experience; this restaurant is notably very greedy with the evening receptions and as a result fails to meet any expectations set by other locations.

Now, I upped this rating a few stars (from the 1 star that the employee described above made us want to rate this) because (1) it’s an actual restaurant, not just for evening receptions and (2) some employees are actually very nice. Those who were delivering the snacks and taking plates back were very nice and actually attentive. So thanks to those staff members.

Note: customers in this case refers to customers of the Embassy Suites, not to those in...

Great "Maine" touches to the menu. Had the blueberry bbq chicken tenders and they were the most tender tenders I've ever had. Our server was great and patient of our slow decisions. I just never got the cocktail menu.. I figured they just didn't have specualty cocktails because the regular menu was already very limited and it had just a beer and wine list on the back. I saw there was a seperate cocktail menu after the fact, that I would have really loved to try like a Maine Blueberry Moscow Mule, but it was my fault for not asking! If you're looking to enjoy the complimentary breakfast, try to go early! We went the last half hour and it was crazy. Very packed and other guests running around. Great food selection and quality though....

104 Heather was best waitress I have in s long time. I did catch the hostess name but she also had excellent customer skills to in fact the whole staff was really top notch. I ordered the oven baked haddock with veggies. A piece of raspberry chocolate. Miss Heather was a delightful person. Heather went out of her to make feel that she was glad I visited Waypoint. Nice to know there is still great people in the restaurant business Due to my job I eat out alot. Most places are mediocre at best. Waypoint is definitely not mediocre. It was a very pleasant experience thanks to Heathrr. If ever in the area I will revisit. I highly recommend....