Dutch Bros Coffee — Restaurant in Post Falls

I don’t usually leave reviews, but after the experience we had at this Dutch Bros the other day, I felt like I had to. My family and I were passing through town on a road trip from Washington to Utah the 19th-20th. We had been on the road for almost 9 hours, with two cranky kids in the backseat and an exhausted wife behind the wheel. To be honest, we were all kind of at our limit.

We decided to make a quick stop at Dutch Bros in hopes of grabbing some caffeine and hitting reset before the last stretch of the drive. That’s when we met Caden, and let me just say, this young man seriously turned our whole day around.

From the moment he greeted us at the window, he was warm, welcoming, and so patient, even with our chaotic order and the kids yelling from the backseat. He didn’t rush us, cracked a couple light jokes to make the kids laugh (which totally worked), and even remembered our names by the time he handed us our drinks. The drinks were great (the white chocolate chai was perfection), but it was really this young man’s kindness and calm that made this stop so memorable.

He didn’t know we were stressed. He didn’t know we’d been on the road all day. But somehow, he made us feel seen and cared for in the smallest, most genuine way. My wife literally said, “That kid just singlehandedly restored my faith in humanity.”

To whoever hired and trained Caden, thank you. And to Caden, if you ever read this, your positivity didn’t go unnoticed. You made one tired family feel a little lighter that day, and...

We were so excited that a Dutch Bros was so close to home but SADLY Literally EVERY TIME we have visited the Post Falls location they have messed up our drinks…went there again yesterday to give them a 4th opportunity 🤷🏼‍♀️ to see if they have figured things out and yet AGAIN we were seriously disappointed that they messed up 3 out of the 4 drinks we ordered. We only ordered 4 drinks and left with 7 🤦🏼‍♀️ I ordered a small italian soda for my 6 year old grandson and they made him a medium redbull Italian soda 😡 my granddaughter ordered a small blended cookie freeze and they made her a medium unblended cookie something and a small COOKIE DOUGH freeze and then finally gave her a small blended cookie something concoction…EVERY TIME my granddaughter orders a blended cookie freeze extra sweet with a soft too they notoriously give her a COOKIE DOUGH freeze…they just say yeah that’s what it’s supposed to be and NEVER have owned up to the mistake nor apologize or offered to fix it…If she wanted a COOKIE FREEZE that’s what she would order…I will not be going back to this location sadly because I have gone back 4 times now and the store has been open for a few months now and thought surely they would be getting better about listening and putting in the correct order of what your customers are ordering properly by now but clearly they have not changed their ways of messing up such simple to make drinks…sadly very disappointed with this location 😢 we WILL NOT...

This was our first experience with trying Dutch bros so I was excited to finally try the hype. My husband got a vanilla latte add whip cream. I got a salted caramel protein latte add shimmer sprinks and whip cream. Although the drinks tasted okay, we’re pretty sure they used the same base for both drinks so either they’re both regular lattes or both protein milk based lattes just with different flavors added (based off taste/consistency they both tasted regular). They not only tasted the same but looked the exact same despite one supposedly containing a drizzle and each being different flavors. Mine didn’t have any caramel drizzle in/on it at all. And neither of the drinks had the requested toppings on them. I was really looking forward to the whip and sprinks 🙁 There was a line so I felt bad having them remake the drinks or having to waste the old ones. I have a hard time speaking up to customer service about issues so we still drank them but honestly it was nothing spectacular. Tastes exactly like what I make at home but for cheaper. Maybe we would try again but order different drinks or next time I’ll bring my husband to the pickup window with me to say something if they’re made wrong lol. We won’t be in a rush to visit anytime soon though. Maybe this poor experience was just the location and not representative of all Dutch...