Burger King — Restaurant in Pottstown

Placed digital order in car in parking lot at 643p, got in drive through line (the far line at 644p) behind two vehicles. Spent 14 minutes waiting for three, maybe four vehicles to proceed, including the two directly in front of me. Got to the first window, gave my name, was told to wait here until told to proceed forward. Spent 6 minutes waiting, while the second window was completely free and available. The window worker even walked away for a few minutes, finally get told to proceed to the second window, now I've been here for 21 minutes. Arrive at the second window, and they don't have my order ready and again identify me, however I'm the ONLY person they have interacted with in the drive through during the last 7 minutes, so that's confidence inspiring. Finally they find my bag, hand it to me and I have to ask for my soda. The bag however is cold and has clearly been sitting almost as long as I have.

TLDR: Sandwich was cold, nuggets were cold, oh, and there was 4-5 people standing near the second window leaning on something doing what appeared to be absolutely nothing.... Glad they could relax while wasting at least 15 minutes of my time. If I was the GM at this location, I'd be replacing EVERYONE on shift this evening, no one at this location deserves a paycheck for their absolutely dismal...

Do not go to this location ever! They don’t know how to count, take order correctly and the manger is extremely unprofessional. Do not wasted your time or money. I order a number 10 meal medium with cheese, onion and heavy bacon (4) slices. My sandwich only hand 2 in the half pieces of bacon the smallest piece was fatty and not the same length. And every time they never put the correct amount of bacon. So I went I side and asked them to add more bacon to my sandwich. The employee tells me the sandwich doesn’t come with bacon. I say I know i added it and paid extra. But at every burger that ask you do you want to add cheese or bacon.. The manger then comes up and says “the sandwich has 4 pieces of bacon on it” but it didn’t and the employee tossed the sandwich away before the manager could look for himself. So when once he started giving attitude and acting funny about it I immediately asked for a refund. He then was making more smart comments like “I’m only here to do a job lady” and “I’m just doing a job” they employees in the back began to laugh. So yeah don’t get here if you want your food to never be made right or hot and terrible customer service and...

This place sure is the King! Not of burgers though, but of the world record wait times in the drive thru.

I understand that people have been using the drive thru a lot more these days, but I think a business should be able to adjust to bottlenecks in service.

In my instance, it took close to 10 minutes before I even got to place my order. Then I overheard the car at the payment window had to review her order because it wasn't rung up correctly. It took 5 additional minutes before the cashier went to get the manager, who showed up 3 minutes after that. Meanwhile, I saw at least 5 or 6 cars leave the line due these holdups. I was jealous I couldn't leave as well, but I was gridlocked in the gauntlet of cars slowly inching closer in the double-laned drive thru.

I hope in the future some changes could be made to improve the efficiency of the order taken correctly the first time, followed by swift managerial action in the event something goes awry and the line is piling up.

I guess next time I can just park and go inside to place my order. Seems a lot faster.

I leave 2 stars because when I eventually did get my food, it was...