Pizza Hut — Restaurant in Prattville

There seems to be a ton of bad reviews regarding service at the prattville pizza hut store, i've had no problem. the short lady "blue" is the sweetest little joker i've seen since my college days. She cares about my time and order Every time i order drive thru services. my server mary ann was sweet too. She reminds me of my mom i love her and cannot wait to see here again. i've since moved from Washington hill in Prattville. but if my memory serves me correct when i order for delivery for my kids thru the pizza hut app, the services were on point. a man named lemon was the best he always was on time never late and the pizza was all way hot and tasty. another was a tall fellow named Adrian though goofy looking with wrist bands and a du rag to match, he was always was concerned with what i had to say and was on time with great customer care i haven't seen much of him or the Malibu he bragged about, i always had a good time answering the door with him or lemon. with good customer service with such staff as The joker blue and mother like mary ann accompanied with great delivery guys such as lemon and adrian. i just don't see were the Consistent negative reviews come from. when i come to visit my family and we have a pizza night there is no better option...

I would leave 0 stars if that was an option but it’s not . When I Ordered a dinner box with some cheese sticks and went to go get it & guess what only ended up leaving with cheese sticks after being charged for both . And when I came back in after the manager left I spoke to a woman who was rude and didn’t care to even try to fix just kept saying well we don’t have it all we got is the cheese sticks and when I told her I just Paid for both I can show you all she did was shake her head and say unless they’re making it back there we don’t have it. Walked 2 feet and glanced in the back and asked someone who was walking by who I had also just watched walked back in the building and that person said no and she said we don’t have but you can take the cheese sticks . Called back to speak to a manager . Got on the phone with mr. reggie who was very helpful& polite who informed me that the manager had left . And he took down my name and number and said he would let the manager know when he returned on Tuesday . Hopefully this the super rude lady was just having a bad night but that doesn’t excuse how you treated my husband and I . I will update you...

Normally, customer service seems like an after thought at most pizza delivery places. I had a bad experience months ago with Pizza Hut, but decided to give them another shot. Tonight, the driver forgot part of my order and said he would be back within ten minutes or so. After twenty minutes, I decided to call and see what the hold up was. I spoke to an extremely friendly and helpful manager, who deeply apologized for the mishap. As I was telling her to credit my card back on the missing part of my order, the driver knocked on my door with the order. I told her it had arrived, and to cancel the refund, however for the trouble she credited me more than double the cost of the food I was initially missing and proceeded to apologize again and thank me for my business. Never have I received such great customer service from a genuinely friendly and apologetic individual from any delivery service. I have to rate 4 stars because the order wasn't initially fully delivered, but knowing they own up to accidents and immediately fix the problem and then some shows they're a good place to do...