Whitstran Steaks & Spirits — Restaurant in Prosser

So, picture this: it’s my wife’s birthday. A joyous occasion. Balloons, cake, maybe a steak cooked correctly. Instead we got dinner theater, and the show was called “How to Ruin a Celebration in 3 Courses.”

Wife’s best friend orders a steak. Easy, right? Wrong. They punch in prime rib instead. Fine, mistakes happen. But instead of saying, “Hey, that’s our screw-up, here’s the prime rib on the house, or we’ll cook your steak and comp it,” they’re like, “Cool, wait another 15 minutes while your friends are halfway done chewing through their meals.” Legendary customer service move.

The New York steak finally shows up looking like it lost a UFC fight with a flamethrower. Charcoal chic on the outside, medium inside. My wife, who actually ordered prime rib, gets something with so much fat it looked like it belonged in a Moscow deli. I half expected the server to offer a side of vodka shots and a fur hat.

Me? I got a brisket sandwich. It was fine. That’s it. Fine. Not bad, not amazing, just “meh.” Like a Netflix movie you put on while folding laundry.

Now let’s talk atmosphere. Imagine dining inside a volcano. It was hotter than a jalapeño in a sauna. Everyone at our table was glistening like we just finished a CrossFit session. When we asked if it’s always this hot, the server goes, “Yeah, the AC’s been broken for over a month.” A month. At that point, just hand out complimentary sweat towels and electrolyte packets with the menu.

The only saving graces: they comped dessert for my wife, gave a discount on the overcooked steak, and praise be, the espresso martini. That drink was so good it almost convinced me I wasn’t melting into the chair. Top 10 martini of my life, though I might have been delirious from heat stroke.

Final verdict: If you like steaks cooked with a flamethrower, dining in a human terrarium, and pretending a single cocktail can save your sanity, this is the place for you. Me? I’ll give it 2.5 stars and a slow clap for...

They were clearly short staffed and having a bad night because the bar tender wasn't behind the bar but waiting tables and the place was full. The downside of being seated near the kitchen is that we watched our order sit under the heat lamp for 9 minutes and 30 seconds before the server delivered it the 6 feet to our table. We had to ask a different server for the only drink we ordered to actually be delivered. It was wine that had been sitting at room temp on a hot day so it was served at about 80+ degrees. We watched the condiment cooler at the server station stand open- getting warm- against health department guidelines. The brussels taste amazing but the steak was cooked on the outside and rare in the middle; probably a grill too hot but we asked for medium rare. At a 'steakhouse' this is the one thing to get right. There was no option for how you want your burger cooked. When it arrived, we knew why. It is a compressed patty with no juices or ability to cook at anything but well done. When we mentioned this to our server, there was no offer of a discount, desert, or anything to make it right outside of completely remaking a $90 meal we had already waited an hour for. We had high hopes since we were referred here and it has potential. With no website to contact via email or FB messenger available, our only option was to leave this review here in the hope they can improve...

I’ve been about 4 times since they opened and I was rooting for it! The interior and bar are beautiful and Sherman, Cassie and Monica are amazing! The problems that I’ve come across are mainly with the food and chef. I find it odd that a steakhouse only has 2 steaks on the menu?! They have other things that include steak but only a rib-eye and filet for steaks, also you don’t get a choice of potato. I’ve had issues each time I go but they were always small things that I thought might be a “one off” problem but now I’m realizing maybe it’s not one off. I tried the pretzel bites with beer cheese and the cheese was runny, the fries are soggy and terrible looking and I ordered my steak and fries med rare and it came well done. I was amazed because I could see the chef and his reaction when I sent it back and he didn’t seem worried at all. That night I was with one other person so the fact I had to send my back ruined our meal. No one but the waitress apologized and nothing was offered in the about 15 minutes I waited for a new meal. Turned out my new steak came out perfectly... on my old, cold fries. I also have a problem with the chef (Kyle) yelling at coworkers from the kitchen in a degrading manner. I’ve seen that happen twice now. I would expect more from a restaurant of this caliber. This restaurant has a ton of potential but the food and chef might need to be...