Big Tony's Pizza — Restaurant in Providence

Incorrect signage and would not honor price. After calling and speaking to manager which was an agreement over the signs in store and online all you can eat Wed pizza slices for 6.99. Which is now 9.99 No apologies just the cost went up. For a local restaurant I guess local business is not that important. Felt rushed and were limited to only 3 slices. That is NOT all you can eat. So I will take my business elsewhere. As of today 10/7/2025 there website still advertises 6.99 walk in Wednesday all you can eat slices. What a shame for local business. 1 visit bad experience too many other choices to settle for poor excuse of costumer service.

After getting a snappy comeback, I felt the need to show anyone wondering, The exact proof I had mentioned previously.

If they really had changed prices a week ago, then how are the exact same prices they claim to have "changed" still up in store (possibly), but online? And if they changed a week prior to October 1st WHY would it say 6.99 on the site TODAY October 7TH MIND YOU, if that was the case? Either staff was not told to change the price or the "manager" wants to make his/her staff look like imbeciles, The person I spoke to on the phone today was in all ways ill mannered, Clearly this "manager" did not know how to handle customers over the phone like an adult should. The aggression in talking over someone giving valid criticism is obnoxiously childish, Their way of handling reviews as if they are the best pizza place in all of rhode island is arrogance at it's finest. Not to mention the kitchen and decor situation, torn booth leather and the air ducts peering over into the small dining area? You'd think with the "updated" price, they could at least use that extra money to keep the place looking halfway decent. If this manager wanted to rant and rave about how good the place was and the award they have at least have the LOOK to back it up. The disgusting attitude the person reading and responding to reviews is the EXACT same attitude you will clearly get from staff even managers if you do feel the need to complain. Thank you for showing how "great" your hospitality is and...

Very nice delivery guy but forgot half of my order they were supposed to send somebody out to redeal deliver the other half nobody called me so I give them a call they completely forgot because they told me they are short on drivers that's not my issue but you should have had the common courtesy to call me or refund my money they ended up putting me on hold for almost 15 minutes and I had three different people kept saying welcome to Big Tony's pick up a delivery if you don't have enough drivers then you need to really cut down your hours if that's the case if you mess up an order you should call your customers and let them know what you done and own up to what you did it's common courtesy you don't have someone waiting and waiting and waiting and you give them no call no refund anything I did call them like I said and they did send somebody out to read deliver it but that's after I call them half an hour later that's unacceptable would I order from them again no I will not I understand that you're very short stuff and I understand things can get busy but you do have to remember that your customers do pay with a debit card or cash online and if you don't fulfill your end you do have the right to call them and let them know that you made a mistake but do not let them go on waiting and...

I called to place an order and Stephanie asked me if I wanted Ranch or Blue cheese and I asked her for Caesar dressing she said that she would have to charge me $1.50 for it even though it comes with it. I asked to speak to a manager or someone else to verify, and she wouldn’t let me. She was extremely rude and she told me that if I wanted to save money that I would have to go to the grocery store and buy a bottle of it. Then she hung up on me. I called back twice and she continued to hang up on me and I never said I didn’t want to place the order. I’ve been ordering from big Tony’s for a while. I’ve been a resident for 10 years in Providence and I’ve never had any issues with the people over the phone. They’ve always been so nice, but this lady was extremely rude to me for no reason and for her to hang hang up on me and then then tell me to go to the grocery store to buy a bottle bottle of it I think is completely unprofessional and rude and I will be calling the store to speak to the manager to make sure that he fires her because that is not right. People should not be treated that way. I work in customer service and I don’t understand how switching out addressing when it already comes with a meal would be an extra...