Dunkin' — Restaurant in Providence

If I was able to give less than one star I would! The service at this location was the worst service I have ever received. In late May, I to the drive-thru, where I had ordered an iced coffee with very light caramel sweetener. I approached the window where I received my beverage and tested it before pulling off. The coffee did not appear to have light sweetener at all, so I asked the employee if she could please pour out some of the coffee and add milk to balance it out. Her reply to my request was "caramel is sweet honey", I then let her know, I was aware of that, and this was the reason I requested light sweetener at the time of my order. She proceeded to yank the coffee from my hands and slam it in to the trash can inside, next to the window. In fear of getting my coffee spit in or messed with, I asked for a refund and an opportunity to speak with the manager. At this point there were two employees at the window telling me that there is no manager nor supervisor on duty, so I could not speak with one, and on top of that they were unable to give me a refund without one present. They assured me that if I came back tomorrow I would be able to receive my refund. The employee handed me a piece of receipt paper with solely the amount due and no other explanation, not even her name, or her signature. I asked for something more "official" and she gave me an attitude. I told her that I work in hospitality and never in my life have I received, seen, or given, such horrible service, she then THREATENED ME and told me If she "wasn't on the clock she would be outside", and that I "better drive off now." I decided the argument was not worth it, drove off, then immediately called Dunkin Donuts customer service where I was transferred to Shannon with Dan's Management Dunkin Donunts. I explained to her my situation and she offered me a gift card for my horrible experience. I assured her that I will not be returning to a Dunkin Donuts within that state and I prefer a refund, and an update on the status of how the situation was being handled at that location. After several voice-mails, I have still not had my issue resolved and have not received an update on what the consequences were for those two employees.

Moral of the story: DO NOT GET YOUR COFFEE HERE! and if you do, get it and leave no matter if your order is right or not, before you get into a brawl with uneducated, unprofessional women who work at this low class...

It's not a perfect neighborhood. I used to live close by, however, this was a 1st. No street signs so as I relearned my old home, I was missing turns. Gotta love sharing the road with Rhode Island drivers. Best worst drivers on the planet.

I stopped here out of an absolute desperate need for a cold soda or Gatorade.

I entered the store with no concerns for my safety. I used to teach near here. I was born here too. There were 2 families with small children. The children were remarkably savvy in their insults. I was shocked. It made me uncomfortable.

I went to the soda/ juice cooler and it is locked up. I apologized to the girl at the counter for the cold drink cooler being locked. She said it always is. Got me a cold drink I didn't want. I could not hear her over the kiddies calling me names and the female adults with them either didn't care or agreed with the vulgar words these ten and under kids were throwing at me.

I took what she kindly handed me, paid by card, not the cash I was afraid to show.

I will not be stopping here again. I don't care if it's the shortest route.

Miserable experience. No wonder I could not find a McDonald's, Wendy's, Subway, etc. Who would sink money into this part of town? This Dunkin had 6 chairs and 3 tables. They do not want you...

The Changes that have been made to the menu have ruined everything. I haven't had a decent cup of coffee since they removed several very popular and favorite items from their menu, MAINLY HAZELNUT SWIRL!!! I DON'T KNOW WHAT THEY'RE THINKING WITH THIS CONSTANTLY CHANGING MENU. PEOPLE HAVE A CERTAIN WAY THEY DRINK THEIR COFFEE AND TO NOT BE ABLE TO HAVE IT THAT WAY MAKES FOR LOSS IN CUSTOMERS.... LOSS IN SALES, LOSS IN REVENUE!! BAD ALL AROUND! BRING BACK HAZELNUT SWIRL AND ALL THE OTHER THINGS THAT @DUNKIN FOOLISHLY REMOVED FROM THE MENU. update! My opinion hasn't changed..... it won't, I won't give back the raving review until they start listening to their customers and what the customer wants!! BRING BACK HAZELNUT SWIRL!!! ALL THESE STUPID SWIRLS, BUT REMOVED A FAN FAVORITE ALONG WITH OTHER STUPID CHANGES!! PEOPLE LIKE TO HAVE A PLACE THAT CAN BE RELIED ON TO HAVE THEIR FAVORITE THINGS WHERE THEY CAN'T OR WON'T GET ELSE WEAR. CONSTANTLY CHANGING THE MENU, CONSTANTLY ADDING AND REMOVING THINGS IS JUST STUPID AND...