Mezzo Lounge — Restaurant in Providence

Mezzo does not even deserve 1 star. I will never dine here again nor will I enter their lounge for entertainment. The service was slow, food was disgusting and waitresses were rude. I went there with a group friends to celebrate my sisters birthday and it was the most embarrassing time for me & the guests I invited. For starters, I made a reservation for 10 people 2 weeks prior to the celebration date and when I called 30 minutes before my reservation to let them know we are running late, I was told my reservation was non-existent by a waitress. Mind you, this is after calling several times prior to confirm my reservation after being told by many different staff that I was all set. Even an hour prior to my reservation I was told I was all set by a gentleman from the lounge. When the waitress said that to me over the phone whilst I was driving to Providence I was extremely upset. She gave me the general "sorry for the inconvenience" apology but could not answer my question as to how this came to be when I was told I was all set. After being frustrated for 15 minutes I called back and spoke a manager, Lindsay, who apologized and told me to still head over to the restaurant and she would do the best she could to accommodate my party. At the door I was rudely approached by the waitress I spoke to on the phone and she said to me "I thought I told you over the phone I wasn't serving your party tonight." I immediately re-directed her to HER manager because I was not going to engage in a back & forth with her. Lindsay came out and sat us down and apologized again. Unfortunately, after this the night got WORSE. The waitress (who I am purposely keeping her name private) made sure we were NOT a priority. Service was slow, she was unfriendly and did not give us our food until 1.5 hours later. The food was was cold, smelly and not edible. It took them 1.5 hours to serve me trash on a plate. I ordered the, 'Flat Iron Steak(oyster cut)' which consists of: 6oz. premium beef, plantains, spicy beans, chimichurri, crema and lime wedge, and I was served a piece of steak with black Goya beans. It looked so bad I did not even take a bite! I asked for my cake (that I had them put in the back for me) back which took them over 45 minutes to give back with NO apology. I paid for a VIP section at their lounge as well and since it was non-refundable I decided to continue to stay the night there and try to make the best of it. The service there was just as slow and it took a while before I could even order a drink for my table. Overall, I will never dine or lounge here again. I was not treated as a...

Went on a Thursday at 6:30 and the place was EMPTY. Bad sign. The hostess seemed surprised that we wanted dinner instead of just cocktails. Second bad sign. Ordered a mix of apps and a steak. Asked for calamari to come out before everything else. Waiter repeated back “… and you want the salad first”. We said no, calamari first. Salad came out first (third bad sign). Salad came out and then nothing else for 30 minutes, even though the place was empty.

My steak was ok and cooked as I had ordered. A bit on the tough side, like the chef did not let it rest properly. The pea greens on top as garnish had spots of wet decay, which didn't surprise me, because my wife's Caesar salad was half wilted. The portions were generous, but the Calamari, Risotto balls, and truffle french fries could have been Sysco food easily. The waiter tried and meant well. He was the only one in the place, so, good thing they were not busy.

The vibe inside is very Euro-disco with a touch of ex-strip club. It was clean and seemed new — like they overspent on the decor but underspent on the menu. The lighting was a bit obnoxious and the music, too, but at least it was not terribly loud. Would...

On Saturday night I was having drinks with some friends in the outside. Out the blue I hear gun shots right beside me. As I’m taking cover I end up dropping my phone. I decide to come back to the club the next day because according to Google the club would be open at 5pm. Needless to say not only was the club not open, I decide to get resourceful and ask the establishment if they had any info for the owner. The receptionist gladly contacted the number left from the owner for me to speak with someone. The woman I spoke to was extremely rude, dry, and more concerned about how I got her number instead of figuring out a way for me to get my phone back. She blocks the receptionist number and seconds later the receptionist gets a call from the owner demanding that she does not give his number out. Nobody is trying to help me. I’m not a RI resident and they expect me to wait until tomorrow to come back to this active crime scene of an establishment to get my phone. I have no way of calling these people and not one time did I even get a sorry for my inconvenience. I would never advise anyone to ever go to this club. It’s not safe and the customer service...