Burger King — Restaurant in Proviso Township

Worst experience and customer service and food EVER on the corner of 1st ave and Roosevelt Road in maywood il- May 27th 2017. It's almost 10pm. It takes 5 minutes for me to arrive at the order window, and they tell me to please wait a moment. 5 minutes later I'm still waiting. I call "hello?" In case they forgot i was here. I call out two more times for 3 more minutes and they finally respond. I order a jr wopper with cheese, no tomato. That is all. $2.52. I drive around and see 2 cars. I continue to wait an additional 7 minutes for the first car to pull off and 2 minutes for the car ahead of me. Without those barricades and the cars behind me, I would have left the line and went to white castle next door. But i wait till it's my turn. I get to the window and exchange payment for food. I check my burger and it was cold. I said, "this is cold." The cashier, (who is also apparently the manager - my cousin found out) named Emily snapped on me saying "Well all the condiments are on ice so the burger would be cold once the tomato, the lettuce, and the onions are put on the burger." I replied, "First, I didn't order tomatoes. I've also gotten burgers from here before and they were fine. I shouldn't have to wait in this line for over 15 minutes for cold food." Emily snappy as before replied "its just going to be the same as before". I said "ok" and handed her the bag. She told me to pull over to the side (which she should have told the first car) and not even 2 minutes later they came out and handed me the burger. I opened it and the entire wrapper and burger was microwaved. How do I know? The wrapper was hot, the buns were soggy and hot, the lettuce was limp and hot, the pickles were not crunchy and hot, and it was the same sandwich because i had torn the same wrapper as the one i handed Emily. I can't answer why I was given very poor customer service, I can't answer why Emily was so snappy, I can't answer why I was given this sad sap of a so-called whopper, I cant answer why my burger was cold, I can't answer why I waited this long for such a sad sap of a burger. I don't even think this is a burger. If I had not thrown it in the trash, I would've posted the picture. I'm just sad, hungry, and tired. All I wanted was a Whopper Jr from my fave BK location. I told my cousin, Kay, about this and she called the location for me because I didn't have the energy to talk to someone who is obviously not customer-driven. My cousin had asked for the manager to talk about a complaint. Kay then told Emily of the poor customer service I received and the name of the cashier. Kay told me that Emily snapped on her, accused my cousin of lying saying how they never ice anything and asked if I was the customer in a blue car with the shades (I don't wear sunglasses, and the car isn't blue, it's silver). Again, I don't know why customer service is so poor, I don't know why my whopper jr was cold, I don't know why they microwaved it, I don't know why I had to wait so long for something so pathetic, and I don't know why I have to pay for such poor service and food.

Thus, I hope this helps for those of you who think this Burger King is good. This was my favorite location. My dad and I have been coming here for years. But if this is the management now, I recommend going to poor boys next door, the neighbor-ing white castle, McDonalds a few blocks down, portillos up the road, or another location. Because NOBODY should be...

By far the worst BK I've been to and i love BK. When we got our food, the order was messd up (no big deal) and sat down, my 7 yr old noticed there was a spider on our table. We were sitting by a window and there was a huge web with spider eggs. So i piolitely go and ask for a manager, the associate (Deshea) was very nice went to get the msnager and i heard the manager sat "just ask what they want" so we told DeShea even tho i asked for manager about the disgusting spiders right by our food. We of course switched seats yet thr manager didn't come to us at all. How does a PAYING CUSTOMER who asks for a manager not get to speak to a manager? That's just unprofessional! I didn't want anything, but once i was blown off then i felt she should of come to address us thats it. I felt very disrespected so i went and asked the employee what the managers name was, she refused to trll me and went and told the msnager i wanted her name so she came but sold so i couldn't see her name tag, when i asked her name she hesistated and then said her name was ALICIA. I don't know if that was her nsme or not but i stsrted to tell her that when asked for a manager you shouldn't be blown off and then when you find out its about your store being unsanitary and spider eggs by all the tables by the window and as a manager to find that out and still not address the custoner is disrespectful and unprofessional to say the least. But as i was telling alucia she got ride so i left. ...

I'M CHANGING MY REVIEW, THIS IS ONE NASTY PLACE I ORDERA BURGER AND IT WAS NOT FIX THE RIGHT WAY I WATCHED.THE.LADY AS SHE FIX MY BURGER, WHEN THE LADY GAVE IT TO ME MY ORDER I SHOWED SHE THE BURGER I TOUCHED THE FOOD AND SHE TOUCHED THE BURGER, THE YOUNG MAN Wrap the burger back up and put it back on the rack to sell it to another customer after we touched it with our hands. I also saw the manager taking money. Put it in the register, then went proceeded to make a sandwich for a customer without washing our hands without any gloves. I look back toward the back and the lady that was fixing. The burgers was sticking her hands and the pickles and eaten pickles while she was fixeding hamburgers for customers. When I told the manager my burger wasn't right. She'd proceeded to try and argue with me. I told her customers are always right. Do not argue with me. Fixed the burger the way. I ask you, please. I am writing a letter to the board of health on this restaurant. I will never go in there and eat again but I tried it once more. And the same thing happened the cold. The workers in this Burger King are not clean at all, does not wash hands, does not wear gloves and always wanna argue with the customer. This is not good for this business. Always speaking their language. You never know what they're saying...