McDonald's — Restaurant in Proviso Township

Employee got order wrong even tho i clearly spoke it out for her at the speaker. Then i get to the window To pay and she repeats the order wrong. I correct her and tell her i wanted my whole order made fresh and she “altered” my order. I thought she got it correct so i paid $7.20 off my credit card. And when i got to pick up my food, i repeated my order to her the manager on site and she still had my order wrong. So i told her that i previously had gotten an order wrong, i don’t understand how they get orders wrong if i told them more than once no onions and they take off pickles. So unpon wait another 13mins for some more food that shouldn’t have been made over the Manager decided to get upset and throw her hands after i told her that they got my order wrong for another day. So unpon me seeing that i told her that it was unprofessional and that the customer is always right in this type of deal. I asked for my money back and she folded my receipt and gave me the incorrect amount of money back she only gave me $6.75 back. . Upon me finding out that i got the incorrect amount she called the cops because i asked for my money that she kept from me. After dealing with the police i tried to get the money back the one Mexican was in the back she claims she was the manager. But don’t recall meeting me tonight. So i told her let me speak to who in charge she started to speak in Spanish wish i do understand. She was belittling me and saying this why i don’t deal with these people. I’m highly and i will be posting this on the BBB WEBSITE. All i wanted was my food from McDonald’s. I’m highly upset and feel ashamed. It’s was 3am and no other place was open i was just trying to get some food. . How am i wrong because y’all got my order wrong and she came to the windows acting like she know the person got it wrong and even the thing she took off isn’t what i even said. So please train your workers on how to listen better and read lips. How you take pickles off and i clearly say no onion! Pickle and onion two different things. But back to the part where I DIDNT EVEN GET MY CORRECT CHANGE BACK!! They called the cops on me and I’m scared to go back to McDonald’s. I want my money y’all owe me and trust me I’m calling cooperate....

This has to be the worst McDonald's that I've ever been to in my entire life first to start off the employees are extremely rude every single one of them is very rude and not welcome in I came to get breakfast and was given a coffee that was not even lukewarm I advised the staff that I would like a fresh cup of coffee that's hot like I paid for gave the front counter my coffee was told that my cough is ready about 45 seconds later and was handed a cop that was so steaming hot I almost burnt my hand when I went to take a sip and almost burnt my lip I noticed I've had fresh cups of coffee Brew before and I know that the cop is not extremely hot to the touch I also know that my coffee was the same exact color that when I originally returned it so they put my coffee that was not hot in the microwave and then gave it back to me and then when I inform them that I was aware of what they did they tried saying that they had no idea what I was talking about that they brewed it fresh well wow gee I know that it takes longer than 45 seconds to brew a cup of coffee I also know that it wouldn't be the same exact color as my original cop the fact that this location is so Patty over something that cost pennies to them is a pollen the customer service is extremely rude they can barely even communicate to begin with why don't you put someone at the front counter who can effectively communicate with the customers because when I ordered my breakfast sandwich I tried telling the woman I would like a round egg with my biscuit and steak egg and cheese all separate on a platter she Rings me up for a big breakfast and a steak egg and cheese biscuit and a big breakfast when I clearly told her what I wanted what do you expect for going...

Came to the drive thru after placing an online order. When asked if I ordered online I said yes and provided my online pickup order number and was told to pull up to the second window. When I got to the second window I was told to come back to the window in 5 minutes. She also mentioned something about not being able to come outside. So, I park and wait 5 minutes before pulling back around. While I’m waiting, I see them bring food out to a car waiting by the front door. So of course I’m a bit surprised since I was told they could not bring my food out to me after not having it ready and making me wait 5 minutes. I also see 2 other cars get served after ordering at the speaker while I wait. Upon pulling back around I discover that my order still isn’t ready as she thought I was a DoorDash driver even though I told her my pick up number when I arrived 8 minutes ago. It’s 8 minutes because there were 2 cars in front of me now when I pulled back around, smdh. So I’m told it’ll be another 6 mins because they now have to cook my food that I ordered almost 30 mins ago. Needless to say I’m not happy with the service or the late night manager. I will say I usually don’t have many issues with this location. However, tonight they definitely dropped the ball. They did give me a pie for the wait. But would’ve rather just had my order promptly...