Five Guys — Restaurant in Quincy

"Don't order online!" that's what a tall light-haired burger-maker told me, when I arrived at 6:59 (see that the receipt tells me to pick up at 6:58), and I wait until 7:17 for the fries to be ready. Even before I walked in the 2 burgers I ordered were in a bag on the counter, getting colder by the minute. There was a woman waiting for her order when I arrived, and I had to wait for her to get the first batch of fries because she was there "first." "But I ordered at 6:49" I said. That's when the smart-ass told me "don't order online!" The truth is that it makes no sense for them to speed through making the burgers then all pile together laughing and talking, doing no work, while the french fry guy - a short stocky dark-haired kid - actually took his time because he saw I was in a hurry. He actually walked away when I told him I had to park illegally to pick up, instead of immediately dumping the fries into the hot oil. Then when they were ready, he made me wait more. He was purposely making me sweat about getting a ticket --- parking is horrendous on Hancock St! -- and about having the burgers get cold. Guess what? I sped home and the burgers were cold AND soggy! Every single time I've ordered here, whether in person or online, the burgers are left to wait without heat, while the fries are made. This is insane, makes no sense, and somebody needs to do something. These kids are disrespectful. It's not like there aren't other options available. Five Guys needs to retrain them or fire them and hire decent people with excellent...

I used to love five guys but won’t be returning. I ordered a fry, milkshake and burger delivery and didn’t receive the burger. This has happened in the past but the missing items were insignificant (once the order of fries was missing the other time the milkshake) so I didn’t bother hassling the employees. I understand these things happen so I called the location and explained the situation hoping I could get replacement or refund. The employee initially seemed to not hear or understand me but after multiple iterations she confirmed my name and issue. She then said “we don’t forget parts of an order. What do you expect me to do about it?”. I asked if they could send a replacement but they said they don’t do that. I then asked for a refund to which she then she mispronounced my name and pretended the line was breaking up. I took the time to clearly articulate my name, order number and issue again to which she asked me to hold on the line while she got a pen and paper to write down my info. I repeated my information, spelling out each letter. Once I finished she hung up the phone. I have yet to receive a refund and don’t expect I will. I am appalled and saddened by this rude, apathetic and juvenile customer service. I used to love five guys as an occasional treat but will no longer be giving money to this company. There are too many other options and frankly they are far too expensive to have to deal with such brutal...

Amongst the worst customer service, even in the slums of Quincy center. The staff is lackluster and provides 0 help when ordering food. Honestly, I expected better from the high end food paradise that I once knew and loved. But no, all i witnessed was a group of disorganized, unenthusiastic cast of characters. One particular incident comes to mind, one that I think describes the penny-pinching atmosphere of 5-guys. I had finished paying a whopping 30 dollars for some burgers and fries, WITHOUT a drink. In an act of tomfoolery, waited until I got to my residence to open the grease stained bag. To my utter disbelief, I noticed that my fries were not inside. Instantly, a wave of self doubt and pity overtook by being. Further complications arose when the hamburger I received, in all its glory, was covered in masuinese sauce. In the present day, I doubt he overall well being of the 5 guys employees. Their ineptness astonishes...