KFC — Restaurant in Raeford

Deeply Disappointed with our experience. I can’t believe they sent chicken out that was not quite done, the skin was disintegrated, soggy, just inedible. We are so upset and the management seems so nonchalant. Spoke to someone called “Nancy” who was one of the managers. Put me on hold instead of empathizing. We had to take the chicken back to get remade. They didn’t even offer to give us a refund. We had to demand to see a manager.manager blamed it on trainees. Well where were you in the quality control??? Lack of personal ownership. If we could give them zero stars we would have. The person at the window even agreed they wouldn’t feed that to their own family. So why would you give that to us? Horrible Terrible Staff! Edit: The store manager Charmaine called me a couple days later and apologized for the experience. My meal was refunded. She was very sincere and appreciated...

On 4/26/25 at 7:20pm I pulled up to the drive thru and placed an order for 8-piece family meal all white meat. The employee said that they were unable to do that. I stated that it has been done before, and she responded back stating we only have 2 breast meat. I said thank you anyway and as I was driving off, I heard her say "I hate it when people do that" not realizing microphone was still on. I called restaurant to speak to manager of what had happened and was told that manager was too busy to take my call and to call back in an hour. Decided to contact corporate office and file official complaint and to let them know what occurred and that I will never come here again. Rudeness to customers is...

Food was ok. But the staff was incredibly rude. They asked to take my order at the drive thru and as soon as I started talking she told me to hold on. Then another lady got on there 5 minutes later and was completely interested in anything I had to say. She repeated my order back to me like it was a complete inconvenience. Then when I got to the window she took my card. No hello, thank you, nothing. When she handed it back and I said thank you it was crickets. She didn't say anything when she handed me my food and she was a manager. I can only imagine how here employees act. I'm in customer service and would never treat someone that way to make them feel like they were an inconvenience just for...