Bojangles — Restaurant in Raleigh

I have been dining in and out of this Bojangles location for over 20 years now and it as gotten terrible since the last couple years. From the food service, to the customer service and overall experience here. Not only did they previous fix a couple of my breakfast sandwiches sloppy where it is smash together and falling apart and out of the wrapping in the bag. This particular night just did it for me. After approaching the window and paying and not getting my food yet, a random woman came and jumped in the window of drive through out of no where. I pulled off because I was just shocked and confused. After going around to the other side and trying to get in the dinner area to get food or my money they denied me coming in. The manger Daryl and another lady advised I could not come in, again I was trying calm down, check my surrounding and finish my transactions. After him not showing any concern he just came to the door and tried to hand my food outside knowing what just took place, I ask for a refund and just left. One of the other staff that was standing there with the manger advised that the lady has been out there for hours wondering and there is nothing they can do. I advised them both that there are almost 10 employees inside someone of management should have the decency to go out and make sure people are safe and comfortable getting their food in the drive line, especially if you already know about it. This is a horrible representation and training of the Bojangles franchise. Please train management better to resolve this types of issues so that customers feel safe and have a pleasant experience at...

I have never been to Bojangles before, so I asked the young girl at the drive-thru if I could see a menu. She already seemed irritated by this. My mom had already told me what she wanted before I came to the location, so I let the girl know that she wanted a chicken sandwich combo with a Dr Pepper. After feeling awkward about having a person irritated having to wait for me to look at the menu and cars pulling up behind me, I decided I was just going to get the same thing. The girl then said, “Another Cajun chicken sandwich.” Where I then tried to explain, no. Both of them are not meant to be spicy, I wanted the item on the menu just called Bo’s Chicken Sandwich. She told me no such thing existed, the only one that was not spicy was the grilled sandwich. She then listed, “there is the Cajun, grilled, and club sandwich.” At this point I feel like I’m going crazy. I say, “Girl, I’m looking at the menu. Right there. Above Cajun where it says Bo’s Chicken Sandwich.” She repeats herself again like I am losing my mind, “we do not have that, that does not exist.” So I explain to her I am just going to pull up behind the car ahead of me and leave when they do. Absolutely insane experience. I will continue to never have Bojangles, because that...

Drove- drive-thru ordered 3pc leg and two thighs and two fixings. I got chicken strips and fries! And two mash potatoes. I did not notice until I got home. I go back and walk inside with the food. The man apologized then proceeds to give me 3 legs. Once again not what I ordered. I repeat what I order and the woman saids only 1 fixings come with the meal. The guy at the register and the guy who gave me three legs agreed with her. It’s one thing to agree and be right it’s another to agree and be wrong. Do not play with my intelligence. Clearly no one is good with active listening nor knows the menu. The menu literally saids 3pc 1 leg and 2 thighs, boldly seasoned and TWO home-styled FIXINGS and made with a buttermilk biscuit! Stop cheating people out their money and give them what they ask for. At the end of the day if it did not come with the meal I still ask for what I want then charge me for two fixings. However! look up the menu where you work before telling a customer one fixing and giving them the completely opposite of what they ordered repeatedly!!!! Oh and they still would NOT give me my second fixing that I paid for...