KFC — Restaurant in Raleigh

If I could give them a negative anything, I would! Ask for a receipt people! One of the workers will say a total as $17.00, for example, if your bill comes to $16.59. He then pockets the change. I only realized it because he did that 2x in a row. So, I said to him, what are the odds w/ that... we had a rounded bill the last time. So smarty pants came back with, you should go play the lottery. My man then asked him for a receipt. That's when he gave the exact total, and it was NOT $25 as he first stated. It was $24 something. Imagine how much money he's pocketing if he does this on a regular. The next time (I won't give any more chances again!!!), while I was driving through the drive thru, I noticed that this same employee, and what looked like a female customer with a toddler, were playing in the dining area. I had to drive off for a few minutes, but when I returned, the same employee was on the employee's side of the service counter and that same female was on the other side. The toddler, however, was standing on the counter, with shoes on, while the employee wiped his nose as he played with him. He had the headset on and took my order. When I approached the window, I saw a different employee. As I made my payment, I asked the cashier to not let the other employee prepare my food because he was just playing with a child and was also wiping the child's nose. Eventually, the employee walked by with a paper towel wiping his hands as he side-eyed at me in my vehicle. He then turned back to the food prep area, and it looked as if the food he was handling went into the bag that was mine. The end result was that a few hours later, I had stomach pains and diarrhea that continued well into the entire day and then into the wee hours of the following morning. I will NEVER EVER return to that disgusting place again. The place looks atrocious and honestly, the workers look worse than that. You know what? Don't ask for a receipt. JUST DON'T...

Tried to give KFC another chance since they were offering a free bucket with $15 purchase. I've stopped buying because of so much salt in the coating and poor customer service previously. Picked up my order and didn't receive 5 pieces of chicken with the $15 meal. Once I discovered order was 5 pieces short, tried to call the store more than 5 times over the course of close to an hour and never got an answer. So I went on customer service chat and waited for over 30 minutes before a response. While I was waiting for a response, started trying to eat the chicken included in the bucket and it was so dry and salty we could not eat it! I explained this to the customer service representative and received a refund for the entire order. Truly some of the worst fried chicken I have ever eaten and this experience totally ruined any chance of me buying anything else from KFC. Terrible first impression and I understand why KFC is no longer a big player in the chicken market. I get better chicken at Harris Teeter and Food Lion, and at a lower price. I was also given 1000 rewards points for my inconvenience, but I doubt I will be...

I am writing to express my extreme frustration and disappointment with the service I received this location with Cashier Bryant. This is not the first time I’ve had issues, and frankly, I am shocked at the level of unprofessionalism.

Not only was my order forgotten twice, but the employee working the drive-thru at night was incredibly rude. When I tried to calmly address the mistake, he told me he wasn’t going to argue with me, attempted to shut the window in my face, and acted as though refusing my order was acceptable. This behavior is completely unacceptable for someone representing KFC.

I expect to be treated with respect as a paying customer, and instead I was left feeling dismissed and insulted. No customer should ever experience this type of service.

I urge you to take this complaint seriously, address this employee’s behavior, and ensure that proper training and accountability are in place. At this point, I am questioning if I even want to return to KFC, but I would like to see how you respond before making...