Michaels English Muffins

I’ve been a customer of Michael’s for the past 4 years. My family and I love their product. I tell friends and colleagues about this place all the time. Every time I’ve gone in there, I’ve been treated with respect, until last week. I went to Michael’s one morning and ordered a number of sandwiches and other products for family visiting from out of town. I spent $50. I also ordered some juice boxes for my kids, which I paid for upfront, and told the young man who was taking my order that I’d wait for my order to be done before walking to the back of the restaurant to get the juice boxes. The young man, by the way, was an absolute professional. Anyway, once he let me know that my order was ready, I headed towards the back of the restaurant and out of nowhere a blond lady, who I have seen before, but not interacted with, came super fast from behind the kitchen, and started talking to me about my kid. She gave off a really odd and weird vibe, but I engaged her. It wasn’t until we got to the refrigerator that I put 2 and 2 together and realized that the blond woman was racially profiling me. As I opened the refrigerator door to get the juice boxes, she immediately stopped talking, and stood within arms reach of me and watched every single move that I made. It was so uncomfortable - you could cut the tension with a knife. Once she saw that I only retrieved the two juice boxes that I paid for, she abruptly left, said goodbye, and returned to behind the kitchen. I just spent $50 there. I’m not going to steal two juice boxes from you. Your black patrons just want to enjoy your food as much as everyone else. This has never happened to me throughout the 4 years that I’ve been patronizing this business. This is how you lose customers and impact the bottom line. Do better, Michael’s.