Neuse River Brewing & Brasserie — Restaurant in Raleigh

I am a picky eater but that’s not why I have a difficult time choosing what to eat here. The duck melts in your mouth but I was in a burger mood tonight. This burger has so many flavors that blend together perfectly: roasted garlic aioli (they should bottle this, it’s that good), beer cheese, house-made pickles (you can’t get a pickle this good from any store), and crispy onions all piled on a Union Special brioche run. My husband enjoyed his beer flight and the cocktails were delicious.

Micah was our server and he did a terrific job of checking in with us on how our food tasted and if we needed anything. He and Robert helped me with choosing an entree (check out their menu and you’ll understand why it’s a difficult choice). We were a party of 5 and we all got different entrees. The atmosphere is relaxed but upbeat at the same time and we were enjoying our conversation and laughter…but our table was silent once the food came. Everyone loved their food.

My husband and I decided to split a dessert of banana bread bread pudding. I’ve never liked bread pudding but based on Robert’s description, it sounded amazing. It. Was. Amazing. Again, multiple flavors blended perfectly!

• Extremely talented and creative chef • Friendly and attentive staff that seem to never stop moving • Delicious food and drinks • Awesome atmosphere • Indoor and Outdoor seating (patio is dog-friendly. There is even a water bowl. (Service dogs allowed indoors) • Covid cautious - according to Facebook all staff have been vaccinated and they all wear masks. They have masks for you if you don’t.have one (because Wake County has a mask mandate) at the host stand where you can also scan a QR code to pull up the menu. • I can’t wait to go back for homemade...

We walked in with high expectations, but the experience was completely disappointing.

As our food was being served, the runner casually said, “We don’t have the pasta for the kids’ meal.” That kind of information should be communicated well before the food comes out—not when everyone else is already being served. Leaving a child without a meal while the rest of the table eats is unacceptable. What made it worse was the complete lack of accountability. No apology. No effort to correct the issue. Just silence. That’s unprofessional and shows poor judgment on both the manager’s and server’s part.

Then came the bill. We were charged for kids’ drinks and extra sauces that we never ordered. The kids’ menu made no mention of drink prices, yet when I raised the issue, the waiter simply said, “We always charge $3 for a kids’ cup,” with zero explanation or effort to clarify. Again—no apology, no transparency, and no attempt to make it right.

On top of the poor service, the food itself was nothing special. I ordered the burger, and it was by far the worst burger I’ve ever had. The meat was completely unseasoned, tough, and had an overpoweringly gamy taste. It was also served to my cold.

From start to finish, this experience was a letdown. Between the poor communication, unprofessional service, inaccurate billing, lack of accountability, and terrible food, I won’t be returning—and I wouldn’t recommend this...

I just want to start this by saying our waiter was incredible. He was literally the only part of this experience we enjoyed. My wife and I have been here a few times now and everytime have loved every second. We decided to invite two new people because we’ve always had great food. Myself and another person ordered steaks medium rare. They came out and we’re overcooked so we asked for two more and thought nothing of it. We got our replacement steaks and they were not cooked at all. Honestly very close to being steak tartar. We decided not to say anything after not eating the majority of it and ten minutes goes by and the chef walks over to our table with two plates with steak on them. He interrupts us and puts on on the spot by saying “I want to know what’s wrong with these steaks” first off, the steak he brought over was not even one that we sent back. Secondly, why on earth would somebody even come over when we were not unhappy with what happened. He made us feel so uncomfortable and so awkward. Our waiter even had no idea what had happened. We would have come back to this establishment if this didn’t happen. People have off days, I get that. I’m a small business owner myself but to belittle and make your patrons feel like they have no idea at what a steak is completely unacceptable. We will never spend another dime in this place. It...